Managing FileCloud Mobile Apps with MDM Software

Permissions can be set for both mobile apps and other FileCloud clients using folder permissions or share permissions. Permissions set through MDM apps (or any third party applications) override these permissions.

This page is intended for admins and only addresses using MDM software with FileCloud mobile apps. To use MDM software with FileCloud client apps, see Managing FileCloud Client Apps with MDM Software

Support for Mobile Device Management (MDM) app configurations is available with the following versions of the FileCoud mobile apps:

iOS 18.2.10 and higher
Android 18.2.1 and higher

FileCloud support complies with the AppConfig Community Standards.

Mobile device management (MDM) is an industry term for the administration of mobile devices, such as:

smartphones
tablet computers
laptops
desktop computers

However, the information on this page only addresses MDM of FileCloud on iOS and Android devices.

MDM is usually implemented with the use of a third-party product that has management features for particular vendors of mobile devices.

Mobile devices can also be managed through:

Enterprise Mobility Management (EMM)
Unified Endpoint Management (UEM)

How Do I Add FileCloud to My MDM?

Remember that MDM settings are case sensitive.

When typing in configuration settings such as account and SSO information, make sure you are using lowercase letters.

Although you may use any MDM software to manage your FileCloud devices, it has only been tested with Manage Engine Mobile Device Manager Plus.

When you enroll your device in the MDM software, you are issued an MDM certificate. This certificate is used to communicate with your MDM service.

Since there are many MDM providers and ways to enroll, please check your MDM documentation for instructions on how to enroll your device.

You must enroll your device. It doesn't matter if it is a personal or company-owned device.

Personally-owned devices - in this scenario the MDM only manages some apps and those apps' configurations
Company-owned devices - in this scenario the MDM manages everything, including the ability to remotely wipe clean all content from the device

Since there are many MDM providers and ways to add applications, please check your MDM documentation for instructions on:

how to add FileCloud to your MDM software.

In general, the steps for adding FileCloud to your MDM will include:

Open your MDM software.
Search for the FileCloud app.
Choose to add the FileCloud App.

For example, in VMWare's AirWatch MDM:

Open your MDM software.
2. Search for the FileCloud app.
3. Add the FileCloud App.
Once the FileCloud app is added, complete the following steps: Assign the FileCloud App Configure the FileCloud App These steps are discussed below in Steps 3 and 4.

Workspace ONE® is powered by VMWare AirWatch, which is the unified
digital workspace platform that simplifies and secures app
access and IT management.

Assignments allow you to edit the settings of an application to exclude or include specific devices, use Groups, profiles, and compliance policies.

You can edit Assignment settings when adding the app
To change or edit the settings, navigate to the app in your MDM software and find the Assignments section

In your MDM software, navigate to the FileCloud app

Add an assignment

OR

Edit an existing one

For FileCloud, use the following assignments:

Managed Access = Enabled

Remove On Unenroll = Disabled

Prevent Application Backup = Disabled

Make App MDM Managed if User Installed = Enabled

App Tunneling = Disabled

Application Configuration = Enabled

Once you set Application Configuration to Enabled, you can configure FileCloud.

To configure FileCloud, use the steps below in 4. Configure the FileCloud App

Once you set Application Configuration to Enabled, you can configure FileCloud by uploading your xml file configuration file into the MDM application or entering the values manually into the MDM application.

To configure FileCloud, you can do one of the following:

Upload the XML configuration files listed below. This populates the configuration fields for an administrator to configure.
Manually enter the XML. If your MDM doesn't recognize any of the provided XML spec files, you can enter these values manually.

Upload one of these configuration files:

Enter these values manually, using the information in the table as a guide:

XML Tag	Type	Description
account	String	Enter the name of the account you want to setup
sso	Boolean	Set this value to true to create an SSO account
password	String	Password of the account to setup (for non-SSO accounts)
server	String	Server address / URL of your FileCloud server (MUST start with http:// or https://)
enforce_authentication	String	Either code, sso or password
enforce_lock	Boolean	Set to true to prevent login if an app-specific passcode has not been set
disable_edit	Boolean	Set to true to disable operations such as rename, copy, upload (if applicable)
disable_download	Boolean	Set to true to disable prevent file and folder downloads
disable_openwith	Boolean	Set to true to disable "Open with…"
disable_share	Boolean	Set to true to disable "Share" operation
disable_favs	Boolean	Set to true to disable "Add to Star" operation

You can delete any configuration fields that do not apply to your organization.

Sensitive information such as password are best removed from the configuration. When not present users will be prompted to input their password manually on the device once.