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  • Your FileCloud purchase comes with email and remote troubleshooting support.
  • We answer all support questions within one business day and most within a few hours.
  • If your question or issue cannot be resolved via email, our support team will connect remotely via screen-sharing software to troubleshoot and fix the problem on your server.
  • Our support hours are from Monday to Friday from 9 AM to 5 PM US CST.

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