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You can use this page to learn more about FileCloud Server error codes.

Generic Errors

Code

What it means

How to Fix it

00001

unable to acquire critical section



00002

image processing exception



00003

cannot load thumbnails



00004

general error - see additional error code



00005

unknown error



00006

cannot connect to memcache server



00007

cannot find storage specific php config file



00008

cannot find host url



00009

cannot write key record



00010

config setting is not enabled



00011

cannot backup



00012

cannot store zipped backup file



00013

token not found



00014

site is not reachable



00015

CURL failed for url



00016

XML failed for url



00017

Malformed event. Will be ignored



00018

unable to submit task for background processing



00019

cannot send notification



00020

cannot process events



00021

check php path



00022

hostname missing in multi-site configuration



00023

cannot create default site settings



00024

site setting is empty for host



00025

cannot get short url for share



00026

share is not configured for secure access



00027

invalid share id



00028

invalid share location



00029

re-sharing not allowed



00030

cannot share from network share



00031

cannot store password



00032

unable to remove old passwords



00033

invalid user



00034

cannot create user account



00035

cannot login to account



00036

2FA checks failed



00037

email address is invalid



00038

email address already in use



00039

user accounts exceed limit permitted by license



00040

unable to add user account to storage



00041

unable to add user account to db



00042

email address is not verified



00043

user account expired



00044

user account profile image update is disabled



00045

user profile invalid



00046

user profile image not updated



00047

unable to send email



00048

user not found in group



00049

path not sent for share



00050

audit db was not trimmed



00051

exporting audit records failed



00052

cannot get user record



00053

cannot add toast



00054

cannot get total number of licenses



00055

cannot process events



00056

toast message is missing



00057

toast target is missing



00058

toast type is not specified as argument



00059

cannot update 2FA policy for user



00060

no users available to access this network share



00061

cannot delete toasts for user



00062

file size is not set



00063

critical section record released in db



00064

critical section acquiring attempt has exceeded waiting time limit



00065

all critical section records in the db could not be deleted for the session



00066

a required parameter is missing



00067

input is an invalid JSON string



00068

2FA secret retrieval token not found



00069

2FA secret retrieval token mismatch



00070

secret can be reset only by admin



00071

bad alphabet passed as input for password generation



00072

strong password generation failed



00073

(http headers) response already sent



00074

invalid characters found in displayname



00075

unable to create thumbnail image



00076

invalid auth



00077

invalid role



00078

policy record not found



00079

default policy not found



00080

invalid user account



00081

invalid group



00082

invalid item path for action



00083

invalid item name for action



00084

item path cannot be root



00085

cannot get external path type



00086

cannot get cached result



00087

multiple users registered with same email id



00088

cannot load class



00089

cannot find user



00090

invalid xml



00091

cannot clear cached search result for user



00092

cannot register user with duo



00093

duo security keys not configured



00094

duo user lookup failed



00095

cannot resend 2FA code



00096

token not found



00097

error creating 2FA code



00098

cannot send 2FA code



00099

invalid 2FA code



00100

new 2FA code sent



00101

super admin email id not set



00102

share size limit exceeded



00103

disk usage size limit exceeded



00104

user storage size limit exceeded



00105

http header value is set incorrectly



00106

http header value not set



00107

csrf check failed



00108

content search failed



00109

cannot get user object



00110

invalid token



00111

acl path context is invalid



00112

checksum is invalid



00113

config setting has not value set



00114

user account disabled



00115

no device login allowed for user



00116

admin logging into user portal



00117

invalid credentials



00118

missing share ID



00119

cannot delete share



00120

not approved



00121

domain name is black listed



00122

invitations not allowed



00123

user access is limited



00124

cannot add user to share



00125

cannot find share



00126

public shares are disabled by admin



00127

sharing not allowed



00128

public sharing not allowed



00129

manage not allowed



00130

share permission required



00131

sync permission required



00132

share and sync permission required



00133

invalid group id



00134

cannot add group to share



00135

url is missing / empty



00136

password is missing



00137

invalid share name



00138

invalid owner



00139

invalid share



00140

authentication failed



00141

not authorized



00142

empty share id



00143

empty share name



00144

cannot remove user from share



00145

missing hostname or key or secret for duo



00146

enterprise version license is required



00147

application has encountered exception

In general, an exception breaks the normal flow of execution in a software application. This occurs when there are unexpected conditions, for example, trying to open a file that does not exist.

  • If it is a fatal exception, the software may abort and return the user to the operating system.
  • When this happens, data that the program was processing may be lost.

00148

cannot enforce session timeout without code based device authentication



00149

cannot set admin approval without using code based device authentication



00150

cannot add limited user to group other than Everyone



00151

cannot email admin as added to Do-Not-Email list



00152

authentication method is disabled



00153

login blocked



00154

site expired



00155

license invalid



00156

user account is locked



00157

session timeout



00158

password expired



00159

error saving message to the audit log



00160

error sending email template to admin account



00161

Incorrect username or password



00162

policy cannot be assigned



00163

SMS Provider is not set



00164

Admin/SuperAdmin phone not set



00165

2FA SMS Subsystem checks failed



00166

Login was denied by DLP rules



00167

Private share to group disabled by admin



00168

Captcha verification required



00169

Sharing to new users is blocked due to maxing out license user count