ServerSync FAQ's

How is ServerSync different from the Sync client?

	ServerSync	Sync Client
What gets synced?	Folders on a physically attached disk to the machine UNC and Network paths are NOT allowed Manual sync of folders with sync permissions My Files Shared folders	Local, remote, and network folders allowed Automatic sync of folders with sync permissions All sync folders are contained within the FileCloud Sync Folder My Files Shared folders
Are backups supported?	No	Yes
Are admin permissions required?	Yes	No
Are permissions synchronized also?	FileCloud folder-level permissions synchronized Permissions are applied to local folders as NTFS permissions	Not supported
Which operating systems are supported?	Windows Linux	Windows Mac Linux
Are Network Folders synchronized?	No	Yes

Yes, running ServerSync as a service is strongly recommended for enterprise deployments.

Synchronization of a local file server with a FileCloud Server or FileCloud Online (hosted by CodeLathe) is usually unattended and is configured to run automatically.
If a file server is unattended, it can restart without an administrator, and unless ServerSync is a service, it will not start when the server restarts.

However, configuring ServerSync to run as a service will not allow the 'Quick Edit' to work.

Yes, you can configure ServerSync to run at Windows start-up by creating a shortcut to the application and adding a Registry entry.

This registry entry allows a batch file to be run at system start-up.
The batch file in turn executes the ServerSync application with Admin privileges.
On each system startup, ServerSync will now run automatically.

You must log in with the original file owner account.

User accounts that own the actual folders are allowed to set folder permissions on them.
If you can set folder permissions, then it becomes easier to sync permissions to the content as well.
If a user account is syncing files that it doesn't own, then permission sync will not work as these folder permissions cannot be applied.

For example, if you are syncing the files into the team folder account, you should be logged in using the team folder account.

Administrator accounts are intentionally restricted from ServerSync operations to maintain security boundaries.

If you try to use the administrator account, then you will see an error similar to the following:

Admin accounts are not used for the following reasons:

Administrator accounts are used to install, configure and manage the system. They are not used to own files or folder that are being shared.
The Admin account does not have access to the FileCloud User Portal, which is designed exclusively for the sharing of files, and not for configuring the FileCloud site.

When folder changes exceed 10%, the administrator is prompted to choose sync or revert for each folder. The default of 10% can be changed.

If Sync is clicked: changes made locally to the folder are pushed to the server.
If Revert is clicked: changes are removed from the folder.

Revert means:

If a file was deleted locally, it is copied to the local destination again from the server.
If a file was modified, a conflict file appears and administrator must select the server version so that server version can be copied.