AirSend provides you with the ability to use Website "Contact Us" forms that are connected to your AirSend account. When a user sends a query using the form, AirSend creates a channel for you and the user where you can respond to the query and communicate.

To insert the contact form into a web site:

• In the upper-right corner of the AirSend screen, click on your username and choose Settings.
  
  
  The Settings dialog box opens.
  
  
• Click the Contact Form tab.
• Click Copy script to copy the script that inserts the form into a web page.
  
  
  

Open the source code for the Web page and insert the script before the end </body> tag.
When the Web page is rendered in a browser, it displays a Contact us button: 



When a user clicks the button, the Contact us form opens:



When the user fills in the form and clicks Send, the following happens:

• A channel is created in your AirSend account that includes you and the user who sent the form as members.
• An email is sent to you informing you that the user has responded to the form and the channel has been created.
• An email is sent to the user who sent the form informing them that the channel has been created in AirSend. If the user does not yet have an account in AirSend, they must create one to be able to directly communicate in the channel, but they can send email messages to it.

For example:

Sara Davis has copied the script for the contact form into her Web site and the user Jared T has filled out the form and clicked Send.


A channel is created in Sara's account that includes Jared and Sara as members. The first message in the channel is the message Jared entered in the form.

Sara receives a message telling her that Jared has filled out a form and a channel has been created where they can communicate. 


Jared receives a message telling him that a channel has been created.