FileCloud Server is thoroughly tested during development and before every release.


Starting in FileCloud Server version 19.1, FileCloud Server log files in the scratch folder are now automatically compressed into a zip folder.

  • This new auto-archive process is completed by Cron
  • As soon as a log file is 30 days old, it is compressed and added to the archive
  • This archival process happens automatically and does not require you to configure any special settings. 


Which Log File Do You Want to Review?



Windows:   <DriveLetter>\xampp\htdocs\scratch\logs\log_YYYY-MM-DD.txt

Example: c:\xampp\htdocs\scratch\logs\log_2013-08-27.txt (Select the latest date)

Linux: /var/www/html/scratch/logs/log_YYYY-MM-DD.txt


Windows:   <DriveLetter>\xampp\php\logs\php_error.log

Linux: Only if PHP Error logging is enabled


Windows:   <DriveLetter>\xampp\apache\logs\error.log

Linux: /var/logs/apache2/access.log


To use the Sync application to generate files:

  1. From Start menu, select FileCloudSync.
  2. From the system tray, right-click the FileCloud icon and then select Settings.
  3. On the Home page, select the Help screen option.
  4. Under Troubleshooting, click Save Log File, note the folder location, and click OK

To manually collect log files:

Windows: %APPDATA%\FileCloudSyncData\client\syncclient.log

Linux: ~/FileCloudSyncData/client/syncclient.log

Mac:~/FileCloudSyncData/client/syncclient.log


To manually collect a log file:

Windows: %APPDATA%\FileCloudDrive\data\FileCloudDrive.log


To automatically generate a log file:

  1. From the system tray, right-click the FileCloud icon
  2. Select Advanced, and then Open Log Folder.

To manually collect a log file:

Mac: ~/Library/Application Support/Filecloud/macdrive/data/filecloudmacdrive.log

Mac Drive 2: ~/Library/Application Support/FileCloud MacDrive2/data/filecloudmacdrive.log

(lightbulb)  For more information, you can also View a Crash Report



Windows: %APPDATA%\FileCloudHelper\cloudntfs.log  (or)  <DriveLetter>\xampp\FileCloudHelper\cloudntfs.log


Windows:  <DriveLetter>\xampp\mongodb\bin\log

Linux: (Ubuntu): /var/log/mongodb/mongd.log


To use the Sync application to generate files:

  1. From the system tray, right-click the FileCloud icon and then select Settings.
  2. On the Home page, select the Help screen option.
  3. Under Troubleshooting, click Save Log File, note the folder location, and click OK

To manually collect a log file:

Windows: %APPDATA%\FileCloudServerSyncData\client\syncclient.log


Windows: %APPDATA%\dociq\data