Deleting a FileCloud User

As an administrator, you can delete a FileCloud user account.

When a user account is deleted

  • By default, the user's data stored in My Files is deleted.
  • The user can no longer log in via browser or connect using the Sync client or Drive client.
  • The user's license account is released, and the available license count is incremented by 1.
  • The user is removed from all shares.
  • The user's workflows are deleted.
  • Data shared by the user is no longer be available.
Account TypeEffect
User with "Default Authentication" (Local User)

Local user account is deleted.

User with "AD or LDAP Authentication"Only the FileCloud account will be deleted. No change will be done to the user in the AD or LDAP server.

To move the user's data to a different user before deleting the account:

Use the admin portal to copy and move user files


When a user account needs to be deleted, administrators can move the files to a different user instead of allowing the files to be deleted with the user account.

  1. In a command line enter:

    For Windows:

    cd c:\xampp\htdocs\resources\tools\fileutils

    For Linux:

    cd /var/www/html/resources/tools/fileutils/
  2. Then, for both Windows and Linux, enter:

    php txfilesanddeleteaccount.php -h <host> -u <user> -p /destination/path -o

    [Required] -h <host> Site host name or 'default' for default site 
    [Required] -u user account whose files are to be transferred before account delete
    [Required] -p path to which the user files are to be moved before deleting account
    [Optional] -o set this flag to overwrite and merge transferred file with destination

a) Command to transfer files of user "richard" to path /tgtuser/holding of default site:

php txfilesanddeleteaccount.php -h default -u richard -p /tgtuser/holding

b) Command to transfer files of user "richard" to path /tgtuser/holding of default site, overwriting files/folders that may exists in the destination:

php txfilesanddeleteaccount.php -h default -u richard -p /tgtuser/holding -o

How do you want to delete a user account?

Use the command line
Use the admin portal