How to install FileCloud Drive for Mac

Current FileCloud Drive users (DocIQ users): Later this year, DocIQ will be deprecated, and FileCloud will no longer support it. Although you can continue to use DocIQ, we recommend using FileCloud for Office, which can be downloaded from the Office add-ins store. Now, when you upgrade FileCloud Drive, you are given the choice of using FileCloud for Office or continuing to use DocIQ. If you choose to use FileCloud for Office, please see the Using FileCloud for Office with Drive documentation.

FileCloud Drive versions below 23.1.1 do not support macOS 14 (Sonoma). If you are using macOS 14, please install or upgrade to FileCloud Drive 23.1.2.

FileCloud Drive versions below 22.1 do not support MacOS Ventura. If you are using MacOS Ventura, please install or upgrade to FileCloud Drive 22.1.

FileCloud Drive version 21.1 and higher supports Catalina and Big Sur.

Please note that for Drive running on Apple Silicon M1, Big Sur 11.3 or higher is required and security settings have to be adjusted.
See FileCloud Drive: Configuration for Big Sur 11.3 or later versions Running on Apple Silicon

To Install FileCloud Drive for Mac

  1. Install the FileCloud Drive for Mac application from this download.
  2. Once installed, launch FileCloud Drive for Mac from your applications folder.

If you are using Mac OS Big Sur, and you have trouble opening documents after installing or updating FileCloud Drive, do the following:

  1. Uninstall Drive.
  2. On a command line run:

    sudo kextcache --clear-staging
  3. Re-install Drive.
  4. Restart your Mac.
    You should no longer have problems opening files in Drive.

When you open Drive, if the following message pops up, follow its instructions, restart your system if necessary, and then re-open Drive.