Synchronizing Files

Automatic Syncing

By default, when FileCloud Sync is on, files and folders are automatically synced.

Automatic Sync schedules

By default, automatic syncing takes place 24 hours/day, every day. However, you may change this schedule.

Files and folders in Managed Storage are automatically synced every 2 minutes by default, but you can change this in the setting Sync Frequency.  

Manual Syncing

You can also sync files manually from the mini-dashboard or main dashboard at any time.

To manually sync from the mini-dashboard:

  1. In your system tray, right-click on the Sync icon and choose Open.
    The mini-dashboard opens.
  2. If you see Sync is OFF at the top of the mini-dashboard, click the toggle to change the setting to Sync is ON
  3. Across from Sync is ON, click Sync Now.

    The mini-dashboard indicates if cloud storage or backups are being processed, lists the files being processed, and indicates any errors or conflicts.

    When processing is complete, Cloud storage and Backups displays Idle next to them as well as the number of files with errors. To handle error files after syncing see Managing Sync Conflicts and Sync Troubleshooting Guide.

To manually sync from the main dashboard:

  1. In your system tray, right-click on the Sync icon and choose Open.
    The mini-dashboard opens.
  2. Click the Dashboard icon.
    The main dashboard opens to the Dashboard screen.

    1. Cloud Storage is listed with a Sync Now button next to it if syncing is enabled and files are available for syncing. Backup Folders is listed with a Backup Now button next to it if backing up is enabled and files are selected for backing up.
    2. Click the Sync Now button to begin syncing files and folders or the Backup now button to begin backing up.
      The screen indicates that sync or backup is in process:

      When syncing is complete, the screen displays the size and number of files synced and the number of skipped files and errors. Files are skipped if there is a problem that prevents syncing, such as bad characters in the filename. A warning triangle and errors indicate that there was a conflict due to two recently saved versions of the file or another error that causes syncing to fail.
    3. To see why files were skipped, resolve conflicts, or review other errors click the skipped message or error message.

After syncing: