Contact FileCloud Support

Our team of experts have more than 10 years of experience providing hands-on help for Global 1000 enterprises, educational institutions, government organizations, managed service providers and anything in between.

General support information

Base Support comes with all FileCloud products and includes:

Access to online knowledge-base and how-to video library
Email Support

Clients with Premium Live Support have access to:

Live Support Sessions with response SLAs within local (Time Zone) business hours.

Clients with Extended Live Support have access to:

7×24 Live Support Sessions with response SLAs

Professional Services: provides live support for design, architecture, deployment assistance, admin/user training, onboarding, etc.