Requesting Client Log Files

Administrators can request clients to upload their latest log files to the server so the administrator can view any errors for troubleshooting.

To get logs, select the device in the list and click on "Get Logs" button.

The logs are uploaded by the client

  • When the client connects to the FileCloud server (as a part of login operation)
  • If the client is already connected, then it processes the get logs command periodically and uploads the logs to the server.

The get logs request is queued to the client the next time the client is online and processes server commands it will upload the logs to it's logs folder.