Installation Troubleshooting

Unexpected problems can happen when you are installing or configuring your new FileCloud software.

The reasons vary, depending on your computer, your operating system, network speed, license, and other factors.

(lightbulb) In the following section, to display more information, click on a topic.

The following list presents some of the issues we've encountered.

FileCloud Server not starting on Windows

If FileCloud Webserver or Database does not startup, it is most likely that another process is using the ports used by the Webserver and the Database.  By default, FileCloud uses these 3 ports (80, 443, 27017), so if other programs are using these ports, the servers will not start up properly.

Most common applications that use these ports are Microsoft IIS, Skype, TeamViewer.

To figure out which application is using this port, open a command prompt and type the following command.

netstat -ano | find "LIST"


You can look at the process using ports 80, 443 or 27017. (for example 0.0.0:80). 
The right most column shows the process ID of the process using that port.  

You can get the name of the process, by 

tasklist /svc /PI "PID eq 988"

GUI Option

Alternative option to see Process running on ports 80,443 or 27017 is through GUI. Go to Start>>All Programs>>Accessories>>System Tools>>Resource Monitor (or Run resmon.exe)

PID (4) - Image (System) running on port 80 implies IIS may be running. Stop the IIS and try to restart Apache.

Common Services Interfering with Ports using by FileCloud Server 

Other Apps Using same Network Services
WWW Publishing Service
Microsoft IIS
Microsoft Skype

For 2012 server, you might need to do this

Windows server 2012

net stop http /y
sc config http start= disabled

You might need to reboot after this

Mod Rewrite Setup Check Fails during Install

  1. Verify that the mod_rewrite apache module is properly installed and activated
  2. In Apache configuration file for the site, ensure "AllowOverride All" is set correctly for the site.
  3. Ensure, that the Apache .htaccess file is present in the WWW Root (say /var/www or c:\xampp\htdocs)

For HTTPS sites if everything else works but mod rewrite check error still is reported you can ignore it.

If you still have questions, send an email to our FileCloud Support Team (