FAQ

Getting started with Tonido iOS App

Basic Installation

Tonido iOS app can be used to access any computer or TonidoPlug device.

Accessing a computer  requires the Tonido server to be running in the computer you wish to access.

Tonido server is free and is available for most operating system. Click here to download the right Tonido server for your operating systems. Once you download and install Tonido server in your application and start the application, you will be required to create a unique account for access. 

Once the Tonido account is created, download the Tonido iOS App from Apple Appstore on your iOS device and enter the account credentials. The ios app will connect to the Tonido server and authenticate. Once the authentication is successful, the account authentication information is saved in the iOS device. 

you will be able to access the files in the computer or Tonido plug by selecting the account you wish to answer. 

Account authentication security

The authentication information is saved securely in iOS's security infrastructure and cannot be accessed by any one even if your device is lost.

Furthermore the connection between your iOS device and Tonido server can be secured by using https:// instead of http:// (albeit at a cost of speed) and finally all access to the Tonido server in LAN (where your iOS device and the Tonido server are in the same network) are always direct access (your data is never sent outside the network in those cases).

Password lock for the Tonido iOS App

Trouble Shooting

iOS App is unable to access the Tonido account

This can be due to couple of reasons. 

a) Ensure that Tonido server is running in your target computer. You can check that by opening a webbrowser in the computer where

Tonido is running and entering http://127.0.0.1:10001 (Assuming the port is still default) in the webbrowser address. If Tonido is running

the web browser will show the Tonido login page.

b) If Tonido server is running, ensure that your target computer can access the internet. If firewall is running your computer and is preventing

Tonido from accessing the internet, then you need to add rules to your firewall to allow Tonido to access the computer. You can check if 

Tonido can access the internet by entering http://<youraccount>.tonidoid.com in a webbrowser on the same computer where Tonido is running. If

the web page opens and shows Tonido server, then Tonido is running

c) Ensure that your iOS device is connected to the network (Wifi or Cellular network) and can access the internet (Simply open safari and try to access a webpage )

If you need further help, please post in our support forums.

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