Install Helper Service

For FileCloud Server instances running on Windows, Helper Service is a separate installation.


To install the FileCloud Helper Service:

  1. The download link for this service can be found in the customer portal. FileCloud helper service can also be installed from the FileCloud control panel using the install link.

    FileCloud Helper can only be installed on a the local hard drive, so if your APPDATA folder points to a network location, installation will fail.

  1. After installation, change the logon information for the FileCloud Helper Service to the user account that has full access to the all the network shares.

    Important: Note that this service cannot work properly when operating as a Local System Account. It has to run as a specific user account with permissions to the network share folder that is being shared via FileCloud.