Logging In to the Admin Portal
Log in using your admin account to perform administrative tasks.
Accessing the Admin Portal
In a supported web browser, type in the URL to your Administrator dashboard. For example, https://<yourteamname>.filecloudonline.com/admin
If you are an admin user (an end user with admin privileges), you may be required to accept terms of service the first time you log in to the admin portal. Once you accept the terms of service, the login screen opens.
If you are the main admin of the system (your username is Admin) you can log in directly the first time.
Logging in using 2FA
2FA validation codes remain valid for 5 minutes by default. After 5 minutes, you must click Resend to get a new code.
If you are a promoted admin the login method set up for you user portal login is used for your admin portal login. However, if 2FA is set up for your admin portal login, your admin may require you to use that method for logging in to the admin portal.
Two-factor authentication via email code delivery
If two-factor authentication is set up to use your email id, then the 2FA security code is sent to the email address associated with your FileCloud account.
- Log in to FileCloud using your username and password.
The following screen appears:
- Check your email for the message with the code, and enter it into 2FA Security Code.
- Click Login.
You are logged in to FileCloud.
Two-factor authentication via SMS code delivery
If two-factor authentication is set up to use SMS, then you will receive a code via the phone number associated with the account.
The initial time you log in using SMS
- Log in to FileCloud using your username and password.
The following screen appears:
- Enter your phone number and click Send code.
The following screen appears:
- Check your phone for the code, and enter it into Verification code.
- Click Login.
You are logged in to FileCloud.
After the initial time you log in using SMS
FileCloud has saved your phone number the first time you logged in using SMS, so you do not have to enter it again.
- Log in to FileCloud using your username and password.
The following screen appears:
- Check your phone for the code, and enter it into 2FA Security Code.
- Click Login.
You are logged in to FileCloud.
Two Factor Authentication with TOTP
If your admin sets up 2FA with TOTP, the dialog box prompting you for your security code will direct you to check your authenticator app for the code.
The initial time you log in using TOTP
- Log in to FileCloud using your FileCloud username and password.
The following screen appears:
- If an authenticator app is not yet set up, install it in your smart device; you may click one of the download icons to install it.
- Either scan the QR code or type the text code into the authenticator app.
The authenticator app creates the account and lists it with a code. - Enter the code listed on the authenticator app for your account into Verification code, and click Login.
You are logged in to FileCloud.
After your initial login with TOTP
The authenticator app has saved your account the first time you logged in using TOTP, so you do not have to enter it again.
- Log in to FileCloud using your FileCloud username and password.
The following screen appears:
- Enter the code listed on the authenticator app for your account into 2FA Security Code, and click Login.
You are logged in to FileCloud.
Collection of usage data
If you are logging in to a trial version of FileCloud Online for the first time, after you log in, the following screen appears to inform you that diagnostic and usage data is being collected from your online trial:
Once you convert from from an online trial license to an online product license, the first time you log in to the the admin portal a wizard opens with the following two screens:
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To allow sending of optional product usage data to FileCloud, leave Send optional product usage data to improve FileCloud selected, and click OK.
To prevent sending of optional product usage data to FileCloud, select Don't send optional data, and click OK.
You can change the option at any time by going to Settings > Server and checking or unchecking Allow Advanced Telemetry.
Customizing the Login Page
To customize the image on the admin login screen, see Themes, Labels, and Logos.