Resetting Admin Password

Starting with FileCloud 18.1, administrators can reset the admin password via the Web UI.

When Auth Type is set to AD or LDAP, the admin password cannot be changed using the procedure on this page, but must be changed in the AD or LDAP server by the AD or LDAP admin. See User Authentication Settings.

Reset the main admin's password in the Admin Settings screen

  1. Click Settings in the navigation panel.
  2. Click the Admin tab 
  3. Click Reset Admin Password.

    A Reset Master Admin Password dialog box opens.
  4. Enter the current and new password values, and click Reset Password.

Reset a forgotten admin password on the login screen

  1. On the admin portal login screen click Forgot Password.

    A dialog box prompts you to enter your user account.
  2. Enter your admin account name, and click Reset Password.
    Note: To reset their passwords, promoted admin users must use the user portal.

    A message appears, telling you to check your email for a message.
  3. Find and open the message in your email. 
    The message appears as:
  4. Click Reset Password.
    The following dialog box opens:
  5. In Password, enter your new password. In Confirm Password enter it again.
  6. Click Reset Password
    Your password is reset.

Reset the Admin Password from the SuperAdmin UI

Starting with the 17.3 version it is now possible to reset the Admin Password for each site directly from the SuperAdmin UI.

  1. Log in to the admin portal with the Super Admin credentials
  2. Navigate to Site Settings
  3. Reset the Admin Password

For more information please visit the Multi-Tenancy Settings Page.

Reset the Admin Password Using the FileCloud Control Panel

The password can also be reset to password using the FileCloud control panel.