Troubleshoot DocIQ in Sync

Review the DocIQ Log files

DocIQ logs are found in %appdata%/DocIQ/data/DocIQaddin.log

Check if DocIQ office integration is enabled in Sync/Drive Path:

1. Check if the file you opened is in a Sync or Drive folder
2. Reconnect to Drive or Sync.
   1. From the System Tray, right-click the FileCloud icon, and select Exit; then start Sync again.
      
3. In an Office application, such as Word, open File Options
   1. From the menu, select File, then Options.
   1. In Add-ins, under Active Application Add-ins verify that FileCloud DocIQ is listed.

Check if file is available in FileCloud by logging into the FileCloud User Portal.

Logging in to the User Portal

1. Next to the Start button (), in the search box, type Control Panel.
2. From the results, select Control Panel.
3. Select Programs and Features, and then select DocIQ.
4. At the top of the list, next to Organize, click Uninstall.

DocIQ will be uninstalled when Sync application is uninstalled.

1. Next to the Start button (), in the search box, type Control Panel.
2. From the results, select Control Panel.
3. Select Programs and Features, and then select FileCloudSync.
4. At the top of the list, next to Organize, click Uninstall.
   

DocIQ will be uninstalled when Drive application is uninstalled.

1. Next to the Start button (), in the search box, type Control Panel.
2. From the results, select Control Panel.
3. Select Programs and Features, and then select FileCloudDrive.
4. At the top of the list, next to Organize, click Uninstall.