Reset a Forgotten Password

Depending on the configuration of your system, the Forgot Password option may not appear in your log-in screen. If it does not appear, you must contact your administrator to reset your password.

If you are an AD or LDAP user, the Forgot Password option is not functional for you. If you have forgotten your password, please contact your administrator.

If you forget your FileCloud password:

  1. Open the log-in screen and click Forgot Password.

    A new screen opens.
  2. Enter your email or username and click Reset Password.

    The message Check your email account for instructions to reset your password appears.