iOS Getting Started Guide

Beginning with version 23.1, FileCloud no longer supports iOS 12.

Before you can access your files with your FileCloud account, you must install the app and configure your device.

Setting Up Your Device

(warning) Before installing the app on your phone, you must have a FileCloud account. Contact your administrator if you do not have one yet.

To install the FileCloud iOS app:

  1. On your device, navigate to Apple's App Store.
  2. Download the FileCloud iOS app.

  3. When the app is completely downloaded, tap Open.

When you add an account, you must authenticate it using one of the following methods:

  • Password
  • Device Code Authentication
  • Single Sign-On (SSO)

The method you choose depends on how your FileCloud administrator configures authentication. If you aren't sure, contact your administrator.

To add your FileCloud account and authenticate it:

  1. Tap the icon for the FileCloud app to open it.
    The Welcome screen opens.
  2. Enter your FileCloud address, and tap Next.

  3. Log in one of the following ways:
    • Enter your account name and password and tap Login. You are logged in to your FileCloud account.
    • Tap Login with SSO.
    • Enter your account name and tap Device Code Authentication.

      Login with SSO
      You are able to log in with SSO if your FileCloud system supports SSO.
      1. Tap Login with SSO.
        Your SSO sign in screen opens, for example:
      2. Enter your SSO username and password and sign in.
        You are automatically logged in to FileCloud.
        Note: If you cannot authenticate using SSO, check with your administrator. 

Device Code Authentication

    1. After entering your account name into Account, tap Device Code Authentication.
      An Authorization Code dialog box opens:
    2. Log in to the FileCloud user portal, and go to Settings > Devices.
    3. In the row for your iPhone, click the check.

      A device authorization code pops up.
    4. Enter the code into the Code field on your iPhone, and tap Enter Code.

      You are logged in to your FileCloud account.

Once the account is authenticated, you are logged in to FileCloud and shown the FileCloud user dashboard.

FileCloud's iOS interface has a navigation pane that you can access by clicking the Menu icon in the upper-left corner of the screen:

Clicking the icon opens a panel of navigation links:

  1. Dashboard - Opens the iOS dashboard. For definitions of the folders that appear on the dashboard, see My Files, Team Folders, Network Shares, and Shared with Me.

  2. Recent - Opens the Recent screen, which lists the files you have accessed most recently.

  3. Starred - Opens the Starred screen, which lists the files and folders you have starred as favorites. See Star a File or Folder in iOS.

  4. Shared by Me - Opens the Shared by Me screen, which list the files and folders you have shared with other users or groups.

  5. Offline files - Opens a list of the folders that store offline files on your phone, including a Logs folder that stores the FileCloud iOS app log files. If you log in to one FileCloud server on your iOS device, you will see only one folder that stores your offline files in addition to the Logs folder. However, if you log in to more than one server on your iOS device and use offline folders, you will see a separate folder for each server's offline files.

    The folder that stores the offline files for a FileCloud server has the name of the server. It includes files downloaded from the FileCloud server and files downloaded from other apps using the Copy to FileCloud option.

    In the navigation panel, a Sync now button appears beside the Offline files link. Click the Sync now button to synchronize your offline and online folders. See iOS File Sync.

  6. Actions - Opens the Actions page, which lists any file approvals sent to you. The Inbox lists outstanding approvals, and the Sent box lists files that you have already approved or rejected. For more information, see File Approval in iOS.

  7. Settings - Opens a page of FileCloud iOS settings as well as helpful information and links. See iOS Settings for FileCloud.