ServerSync FAQ's

How is ServerSync Different From the Sync Client?

ServerSyncSync Client

What gets synced?

  • Folders on a physically attached disk to the machine
  • UNC and Network paths are NOT allowed
  • Manual sync of folders with sync permissions
    • My Files
    • Shared folders

Are Back-ups Supported?

  • No

Are Admin Permissions Required?

  • Yes

Are Permissions Synchronized Also?

  • FileCloud Folder Level Permissions synchronized
  • Permissions are applied to local folders as NTFS permissions

Which Operating Systems are Supported?

  • Windows

What gets synced?

  • Local, remote, and network folders allowed
  • Automatic sync of folders with sync permissions
  • All sync folders are contained within the FileCloud Sync Folder
    • My Files
    • Shared folders

Are Back-ups Supported?

  • Yes

Are Admin Permissions Required?

  • No

Are Permissions Synchronized Also?

  • Not Supported

Which Operating Systems are Supported?

  • Windows
  • Mac
  • Linux

Should I Run ServerSync as a Service?

It is recommended that you run ServerSync as a service.

  • Synchronization of a local Windows File Server with a FileCloud Server or FileCloud Online (hosted by CodeLathe) is usually unattended and is configured to run automatically.
  • If a file server is unattended, it can restart without an administrator, and unless ServerSync is a service, it will not start when the server restarts.

However, configuring ServerSync to run as a service will not allow the 'Quick Edit' to work.

Run ServerSync as a Service

Can I Configure ServerSync to Run at Startup?

You can configure ServerSync to run at Windows start-up by creating a shortcut to the application and adding a Registry entry.

  • This registry entry allows a batch file to be run at system start-up.
  • The batch file in turn executes the ServerSync application with Admin privileges.
  • On each system startup, ServerSync will now run automatically.

Run ServerSync on Startup

Why Doesn't Permission Sync Work for Me?

You must log in with the user account that is the original owner of the files.

  • User accounts that own the actual folders are allowed to set Folder Permissions on them
  • If you can set Folder Permissions, then it becomes easier to sync permissions to the content as well
  • If a user account is syncing files that it doesn't own, then permission sync will not work as these folder permissions cannot be applied

For example, if you are syncing the files into the team folder account, you should be logged in using the team folder account. 

Why Can't I Log In with an Admin Account?

If you try to use the administrator account, then you will see an error similar to the following:

Admin accounts are not used for the following reasons:

  • Administrator accounts are used to install, configure and manage the system. They are not used to own files or folder that are being shared
  • The Admin account does not have access to the FileCloud User Portal, which is designed exclusively for the sharing of files, and not for configuring the FileCloud site

What is the Difference Between Sync and Revert?

In ServerSync, when the percentage of changes to folders exceeds 10%, a dialog pops up asking the administrator for approval. The 10% is a default number and can be changed through the config file.

  • If Yes is clicked: all the changes made locally are pushed to the server
  • If No is clicked: all the folder sets that were present are completely removed. The user has to then manually add all of them back. There are also no details in that pop-up as to which folders were changed locally

In FileCloud Server version 19.1 and later, ServerSync has been modified so that the pop-up dialog now lists the folders which have been modified. Now there are now 2 checkboxes for each folder - Sync and Revert.

  • Sync synchronizes all changes to the server
  • Revert resets only that specific folder 

Revert means:

  • If a file is deleted locally, it will be copied to the local destination again from the server
  • If a file is modified, a conflict file appears and administrator must select the server version so that server version can be copied