Download User Files and Folders

To disable users' ability to download folders from the user portal, see the setting Disable Folder Download at General Customization.

As an administrator, you can manage the files that are stored on your FileCloud Server site.

  • This allows you to protect and maintain your system.

  • You can easily download all of a user's files by downloading the My Files folder.
  • Folders will be zipped first and then downloaded.

If the user has uploaded changes to a file, you can:

  • download the latest version
  • download a previous version

(lightbulb) Look for the Versions button icon

Having older versions on the site also allows you to:

Restore the previous version of a file and make it live

Remove previous versions to save space

To download user folder and files:

  1. Open a browser and log on to the Admin Portal.
  2. From the left navigation menu, select Users.
  3. On the Manage Users page, select a user, and then click the Edit icon .
  4. On the User Detail dialog box, click Manage Files.
  5. The Manage Files for <User> window opens.
  6. Navigate to the folder or file you want to download.
  7. Select the file or folder.
  8. To download the latest version of a file, click the Download icon .
  9. To download an earlier version, click the Version icon .
  10. Select the version from the list and then click the Download icon .