Troubleshooting Metadata

Allowed Memory Size Exhausted

An error message similar to the following indicates that while uploading a large file, the system could not extract metadata because it required more memory than the allowed PHP memory limit:

019-04-05 5:27:29 - ERROR : CLFC-00004 ERROR | 2019-04-05 05:27:29 | 1 | Allowed memory size of 524288000 bytes exhausted (tried to allocate 316675836 bytes)

Starting with FileCloud Version 20.1, the setting TONIDOCLOUD_MAX_METADATA_EXTRACTION_FILE_SIZE_MB in cloudconfig.php file enables you to override the maximum file size for automatic metadata extraction to take place.

By default, the value of the setting is:

  • 500MB for local storage
  • 100MB for Azure / S3

For example, if the value of the setting is 500, when files over 500 MB are uploaded, metadata extraction will not occur.

Change the maximum file size for metadata extraction:

  1. Open cloudconfig.php at

    • Windows: XAMPP DIRECTORY/htdocs/config/cloudconfig.php

    • Linux: /var/www/config/cloudconfig.php

  2. Find the following:

  3. Change the value of the setting.

    For example: