User Access Levels and User Types

When you create a user, you assign it an access level.

There are four different access levels for users.

LevelAccessNotes
Admin Access

The default Admin has complete control over the FileCloud system.
Other admin users have those admin permissions given to them.

The default Admin account is used to manage the FileCloud.

The default admin user account is 'admin'.

Other users can be marked as 'admins' and given limited set of permissions.

Read more about Multiple Admins

Full Access

Control over its own private cloud storage space in My Files.


These user accounts can:

  • store files in their own private cloud storage space
  • view and download files stored in their storage space
  • view and download files shared with them by other users
Guest AccessRestricted access to the FileCloud system.

These user accounts:

  • Do not have  private cloud storage
  • Can only view/upload/download files shared to them by other user accounts
  • Can re-share content if they have permissions
External AccessAccess to FileCloud only through a Web browser.

These user accounts:

  • Can only view/upload/download content shared with them
  • Do not count towards the user license limit  
  • Cannot be authenticated via AD and can only be local user accounts
  • Have external linked email accounts and cannot use the same domain as the FileCloud URL
  • Can't be added directly to network shares via the admin portal
  • Can access content from network folders if they are shared


  • Both Full and Guest users accounts are counted towards user accounts specified in the license.
  • External Access accounts are NOT counted towards the license.

User Types Comparison


User Access Feature

Full Access

Guest Access

External Access

User Portal (Web Browser) Access

Permitted

Fully functional

Permitted

Not all functions available
Permitted
Not all Functions Available  
View shared filesPermittedPermittedPermitted

View Network Shares

Permitted

Permitted

Only via shares created by users

 

AuthenticationLocal / ActiveDirectoryLocal / ActiveDirectoryLocal Only
Mobile App Access

Permitted

Fully functional

Permitted

Not all functions available
Not Available
Personal storage in FileCloudAvailableNot AvailableNot Available
Share files with other users

Permitted

PermittedNot Available
Access storage using Cloud DrivePermittedPermittedNot Available
Sync storage using Cloud SyncPermittedPermittedNot Available
SSO LoginPermittedPermittedNot Available
Group MembershipCan be member of any groupCan be member of any groupCan be member of any group except Everyone.
Admin AccountCan be Admin AccountCan be Admin AccountCannot be an Admin Account
Team FoldersPermittedPermittedOnly via shares created by users
Automation AppPermittedPermittedNot Available
File and Folder CommentsPermittedPermittedNot Available
2FAPermittedPermittedAvailable by license beginning in Version 20.2 for Enterprise Advanced customers. 


Checking User Access Level

The access level of any user account can be checked by the Administrator using the admin portal.

To check a user's access level:

  1. Log on to Administration Portal.
  2. Click Manage Users in the navigation panel.
  3. In Filter, enter the name or the email of user
  4. The Access for the user will be listed in the Status column.