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Login to the Administrator Portal

  Follow the steps in this guide to start sharing and syncing your files through the FileCloud Online service.

You will use the dashboard on the Administrator Portal to configure the site hosted by FileCloud in the following ways:

  • Access the Admin Portal
  • Manage Users
  • Manage Folders
  • Manage Security
  • Customize Your Site

When you initially register for a FileCloud Online trial, you are sent a welcome email with a user name and password you can use to access both the Admin portal and the user portal. The account associated with this user is an Admin user account, which means that the account owner is an end user with administrative privileges. Once you purchase FileCloud, you are given a main Admin account that has complete control over the FileCloud site and all other users.

After you log in for the first time with the password provided by FileCloud, you should change the password immediately.

You can use any of the following supported Web browsers to access the Administrator portal:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari


Logging in to the admin portal

To log in to the portal using your Admin user or main Admin account:

  1. Open a Web browser.
  2. Type in the URL to your Administrator dashboard. For example, https://<yourteamname>.filecloudonline.com/admin
  3. Type in the user name and password provided in the welcome email sent by FileCloud or the Admin name and password.
  4. You are prompted to change your password after the first login.


Log in using 2FA

  • 2FA validation codes remain valid for 5 minutes by default. After 5 minutes, you must click Resend to get a new code.

  • If you are a promoted admin the login method set up for you user portal login is used for your admin portal login. However, if 2FA is set up for your admin portal login, your admin may require you to use that method for logging in to the admin portal.

Two-factor authentication via email code delivery

If two-factor authentication is set up to use your email id, then the 2FA security code is sent to the email address associated with your FileCloud account. 

  1. Log in to FileCloud using your username and password.
    The following screen appears:
  2. Check your email for the message with the code, and enter it into 2FA Security Code.
  3. Click Login.
    You are logged in to FileCloud.

Two-factor authentication via SMS code delivery

If two-factor authentication is set up to use SMS, then you will receive a code via the phone number associated with the account.  

The initial time you log in using SMS

  1. Log in to FileCloud using your username and password.
    The following screen appears:
  2. Enter your phone number and click Send code.
    The following screen appears:
  3. Check your phone for the code, and enter it into Verification code.
  4. Click Login.
    You are logged in to FileCloud.

After the initial time you log in using SMS

FileCloud has saved your phone number the first time you logged in using SMS, so you do not have to enter it again.

  1. Log in to FileCloud using your username and password.
    The following screen appears:
  2. Check your phone for the code, and enter it into 2FA Security Code.
  3. Click Login.
    You are logged in to FileCloud.

Two Factor Authentication with TOTP

If your admin sets up 2FA with TOTP, the dialog box prompting you for your security code will direct you to check your authenticator app for the code.

The initial time you log in using TOTP

  1. Log in to FileCloud using your FileCloud username and password.
    The following screen appears:


  2. If an authenticator app is not yet set up, install it in your smart device; you may click one of the download icons to install it.
  3. Either scan the QR code or type the text code into the authenticator app.
    The authenticator app creates the account and lists it with a code.
  4. Enter the code listed on the authenticator app for your account into Verification code, and click Login.
    You are logged in to FileCloud.

After your initial login with TOTP

The authenticator app has saved your account the first time you logged in using TOTP, so you do not have to enter it again.

  1. Log in to FileCloud using your FileCloud username and password.
    The following screen appears:
  2. Enter the code listed on the authenticator app for your account into 2FA Security Code, and click Login.
    You are logged in to FileCloud.

Collection of usage data

If you are logging in to a trial version of FileCloud Online for the first time, after you log in, the following screen appears to inform you that diagnostic and usage data is being collected from your online trial:

Once you convert from from an online trial license to an online product license, the first time you log in to the the admin portal a wizard opens with the following two screens:

To allow sending of optional product usage data to FileCloud, leave Send optional product usage data to improve FileCloud selected, and click OK.
To prevent sending of optional product usage data to FileCloud, select Don't send optional data, and click OK.

You can change the option at any time by going to Settings > Server and checking or unchecking Allow Advanced Telemetry.


Customizing the Login Page

To customize the image on the admin login screen, see Themes, Labels, and Logos.


(lightbulb) You can add additional Administrator accounts.

  Managing Admin Users