Domain Limitations for External Users

Your FileCloud license limits the number of licensed (full and guest users) you can create, but allows you to create an unlimited number of external users. To prevent users from using external accounts for internal users, the system assumes that your FileCloud site domain (and its sub-domains and sibling domains) and any domain used by at least 10% of your licensed (full and guest) users are internal domains, and therefore prevents you from creating external users with those domains.

An exception is made for popular email domains like gmail and yahoo. Unlimited numbers of external users can be created with those domains. Users with those domains are not counted when the system calculates percents of users with specific domains.

Example:
A company has a FileCloud license that permits 30 licensed (full and guest) users. The FileCloud site domain is company456.com.

The 30 licensed users have emails with the following domains:
company456.com - 10 users
tech123.com - 8 users
gmail.com - 8 users
factory123.com - 3 users
sullivanlaw.com - 1 user

The 8 users with gmail.com as their domain are omitted when computing the percent of users with specific domains.

The admin adds an external user with the email: jcarr@company456.com. This is not permitted because it has the same domain as the FileCloud site.

The admin adds an external user with the email: mfields@tech123.com. This is not permitted because 36% of the licensed users have the same domain.

The admin adds an external user with the email: hbarrett@gmail.com. This is permitted because gmail.com is a popular domain.

The admin adds an external user with the email: bsullivan@sullivanlaw.com. This is permitted because only 4.5% of the licensed users have the same domain.