Go to the Error Codes Glossary

Problem

Under certain conditions, database entries can get out of sync with physical file entries.

When this happens you may see the following issues:

• File sync errors
• Failure to download files that exist in the system

Cause

Many factors can cause this issue.

Resolution

Out-of-sync database issues can be fixed by using the Scan tool.

Prerequisite

To check/repair database errors, PHP CLI mode access must be enabled by adding the following line to the end of the PHP ini file:

In Windows, the PHP ini file is located at XAMPP\php\php.ini
In Linux, the PHP ini file is located at /etc/php5/cli/php.ini

Check for Errors

Once the CLI mode is enabled, follow these steps to check databases. 

A report of the errors found, report.html is listed.

1. In a command line, enter:
   For Windows:

   cd c:\xampp\htdocs\resources\tools\consistency
   PATH=%PATH%;C:\xampp\php

   For Linux:

   cd /var/www/html/resources/tools/consistency

2. Then, for both Windows and Linux, enter:
   

   To find and list errors in the databases from the default site:

   php scan.php -h default > report.html

   To find and list errors in a multi-tenant site, provide the tenant URL:
   

   php scan.php -h tenant01.example.com > report.html

3. If there are errors found, run the repair operation.

Repair Errors

To repair errors found in the check process, run:

php scan.php -h default -f True