Troubleshooting Drive

Limitations:

FileCloud Drive supports Windows 8+. Although it can be installed on Windows 7 computers, we do not provide support since its components are no longer supported under Windows 7.
If Sophos Antivirus is installed, Drive application performance with large files (10MB+) is impacted.

FAQ - FileCloud Drive

Here are some of the Frequently Asked Questions (FAQ) about FileCloud Drive.

Click on a link to expand it.

Where Are the Log Files?

Log files are located at %APPDATA%/FileCloud Drive/data

Why Are My Shortcuts Not Working?

There is a limitation to creating shortcuts to FileCloud Drive. When a user reboots their PC shortcuts no longer work because the map FileCloud Drive uses to build the path to your files is deleted when the PC reboots. You can create a new shortcut after you navigate through the application, and the map is recreated.

Which Special Characters Cannot Be Used in File and Folder Names?

Folder and file names cannot contain:

..
\
/
:
*
?
"
<
>
|

Why, when my computer is restarted, does Drive log me in as the previous log-in user?

By default, Drive automatically logs you in as the previous log-in user even after your machine is restarted. To disable auto-login, see disableautologin on the page Advanced XML Drive Options.

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