FileCloud Server 20.2 Release Notes

Version      New installation: Installing FileCloud Server         Upgrade Notes for FileCloud 19.2 to 20.3    Note: A full system upgrade is required for all existing installations.


Sep 2020  vers. 20.2

May 2020  vers. 20.1

Dec 2019  vers. 19.3

Sep 2019  vers. 19.2

Apr 2019   vers. 19.1

Sep 2018  vers. 18.2

May 2018  vers. 18.1

September 2020 release of FileCloud (version 20.2) is now available.

Patch 20.2.4 fixes these issues.
Drive Patch fixes these issues.
Sync/Drive Patch fixes these issues.
Patch 20.2.3 fixes these issues.
Patch 20.2.2 fixes these issues.
Patch 20.2.1 fixes these issues.

Upgrade to access new, easy to navigate user interfaces and enhanced features. Here are some highlights of the release:

User portal

The user portal now has an entirely new look and feel, making it easier to locate the files and actions that are most important to you.  

The new interface includes different display options, including dark mode:

Note: There is an administrator-controlled setting that enables users who want to use the classic interface to switch back to it. 

FileCloud Sync application

FileCloud Sync has a new user interface that streamlines its functionality and includes a new mini-dashboard to make it simple to access frequently used actions and options. 

The FileCloud Sync mini-dashboard

The FileCloud Sync Main Dashboard


The FileCloud user portal now has a Digital Rights Management (DRM) feature that enables users to download office files, PDFs, and image files securely. The feature requires users to view securely downloaded files through a Secure Document Viewer using an access key. 

The Secure Document Viewer has a restricted viewing mode that allows you to block selected parts of a document; as users scroll through the document, the restricted sections are hidden and the unrestricted settings are visible, as in the following image.

Mobile UI

The mobile applications have a sleek new interface that corresponds to the user portal's new look. 


McAfee CASB integration

FileCloud is beginning support of third-party DLP providers by integrating with McAfee CASB's file monitoring features to identify potential security leaks.

In this release, FileCloud supports McAfee's monitoring of file uploads, updates, downloads, and shares, as well as its review of account creation, account deletion, and user login activities. 

FileCloud's API now includes endpoints that enable McAfee CASB to respond to potential breaches by notifying users, deleting files, and removing shares.

See McAfee CASB integration.

Outlook Add-in

The Outlook Add-in now enables users to access files from a FileCloud explorer in the right panel.  A FileCloud explorer also appears in the new message box, enabling users to drag and drop files into messages, and to drag and drop files from messages into FileCloud. See FileCloud Add-In for Microsoft Outlook.


AreaFeature Notes

CL-5957DLPA new DLP expression uses GeoIP technology to enable login and download control based on country code. See Rule Expressions.
CL-4143SharesWhen users share a file privately, they can now include edit (upload) permission. 
CL-3690ShareNew functionality enables users to add multiple users to a share and then click email to send one email to all of the users. 

FileCloud Drive application improvementsImprovements have been made to the FileCloud Drive app including:
  • A button that enables a user to  immediately commit pending changes to the server. See Settings.
  • The replacement of pop-up notifications for each file upload and download with summary notifications in the Recent Activity screen.
  • Functionality for uploading up to 5 files at one time.
  • Icons in Drive folders indicating whether or not a file has been cached. See What is FileCloud Drive?

CL-5310Terms of Service

In the Admin portal, several of the Terms of Service options that appeared on the Customizations page now appear on the Settings page on the Misc/Privacy tab. The Terms of Service text is the only option that now appears on the Customizations page on the TOS tab. 

CL-64772FAFileCloud licensing that includes enabling 2FA for limited users is now available for Enterprise customers.
CL-6414Azure BlobFileCloud's seeding tool now supports Azure blob migration. 
CL-6422Backup ServerThe backup server now supports the RSYNC protocol as well as the  HTTP protocol for file downloads.
CL-6260CCEThe CCE audit log now incudes realpath, svcname ("CCE"), and svcid (rule name). 
CL-6848Command line interfaceThe command line interface now supports commands for customizing the admin password.
CL-5903Content search

A search bar for PII regex patterns has been added to the Content Search settings.

CL-6341Copy, move, deleteEnhancements have improved the process of copying, moving, or deleting large numbers of files from the same folder.
CL-4332Delete sharesFunctionality has been added to enable users in the admin portal or user portal to select multiple shares and delete them.
CL-6423Direct linksThere is now an option to hide the Direct link action.See Share Settings
CL-6396DLPThere is now a DLP rule for filtering based on the source user's email domain.See Rule Expressions
CL-6684DownloadsSupport has been added for downloading larger numbers of files simultaneously.
CL-5755EmailUsers can now enter recipients of email messages from FileCloud in the format "User <>" as well as ""
CL-7023FilesA flag that indicates the type of shares allowed has been added to the system status call.
CL-6660ICAPWhen the ICAP service blocks a file, FileCloud now shows a message that gives the reason for the block.
CL-3971Keyboard shortcutsKeyboard shortcuts have been added for major functions in the user portal to comply with Web Content Accessibility Guidelines.
CL-6730Log inThere is a new setting the enables FileCloud to display SSO login only.See Customize the User Login Screen
CL-6445Phone numberThere is now a customization setting for adding a formatting hint that appears next to phone number fields.See General Customization
CL-6537PoliciesPolicy settings have been added that enable administrators to change the default UI version (new or classic) and to disable user ability to change the UI version.
CL-5440Previous versionsThe ability to download all previous versions of a file at once has been added.See View Previous Versions Of Files
CL-6333S3To correspond with Amazon's new bucket name requirements, FileCloud no longer supports S3 bucket names with a dot (.) in them; however, prior S3 bucket names with a dot in them are still valid.
CL-5249SortOnce a user changes the sort setting for a folder in the user interface, the change is saved and reapplied after logging out and logging in and when logging in from a new browser.
CL-6372TranslationRussian language supports has been added for the Web Sync and Drive clients.
CL-6790UsabilitySeveral usability features have been added, including:
  • File preview icons now have tool tips. 
  • Search boxes now have an 'x' for deleting text.
  • When a private share is created without any users or groups specified, the user is warned before the share is saved.
  • Change password fields now include a button for viewing the text.
  • When a user does not enter a phone number for 2FA, the user now remains on the page instead of being sent to the log-in screen.
  • When multiple files are uploaded, instead of listing the files after all are uploaded, each file is listed when its upload is complete. 
  • When users click the icon to exit a password-protected share screen, they are prompted to confirm.

CL-5030User interfaceUser promoted to be admin users can now switch to the Admin portal from the User portal.
CL-6180VPATFileCloud is now in compliance with VPAT Guideline 1.4.

Insertion of watermarks onto view-only shared documents has been added. 


CL-6525CSSSupport has been added for admins to include custom css.


CL-6122ConflictUsers can now add a setting to the Sync config file to automatically resolve conflicts. See XML Options for Sync.
CL-6356TimestampTimestamp when file is created is now saved.

CL-6948ServerLinkFileCloud has tools for resyncing ServerLink. Contact Support for help.

Bug Fixes 

Reference NumberAreaDescription

CL-33262FA2FA can now be enabled for Limited users.
CL-63342FAUsers can now specify the number of characters in an SMS 2FA code and what combination of numbers, letters, and uppercase letters it uses.

2FA log in no longer fails when users include uppercase letters in the log-in username.

CL-6525Active directory

When all users were removed from an AD group, after syncing, the users were not removed from FileCloud. This has been fixed.

CL-6340Admin usernameThe main admin username may now only include letters, numbers, and the special characters:
space, period, hyphen,  and underscore. It may not be the same as the superadmin name.
CL-6497AlertsAlerts were not displayed in the Admin UI after the alert count reached 100; this has been fixed.
CL-6749Antivirus scanningUsers were not notified if the ICAP server failed, and uploaded files that were not scanned were not deleted; now, a message appears when the ICAP server fails, and a setting enables admins to delete unscanned files. See Use ICAP Antivirus Scanning 
CL-6757Antivirus scanningUsers were not notified if the ClamAV server failed, and uploaded files that were not scanned were not deleted; now, a message appears when the ClamAV server fails, and a setting enables admins to delete unscanned files. See Use ClamAV Antivirus Scanning.
CL-6797AuditA problem causing private shares to appear as 'Public shared <path>' in the audit database has been fixed.
CL-6361Backup ServerA bug preventing the backup server from restoring 0kb files has been fixed.
CL-6696Backup ServerBackup server query performance has been improved.
CL-7327Backup ServerThe backup server ui is now able to paginate the backup jobs table. 
CL-6847Content SearchA problem preventing indexing of files uploaded to a network share folder with NTFS permissions has been fixed.
CL-6877Display nameWhen display names are imported, the pipe character | is now supported.
CL-6704DLPWhen an Enforce DLP rule failed, evaluation stopped, and only one violated rule was being logged. These issues have been fixed.
CL-6463Document previewUsers with view-only access to shares can now preview them in Office in systems that use WOPI and js viewer.
CL-6467EmailA problem causing duplicate emails to be sent for systems using HA clusters has been fixed.
CL-6613Email validationIn some cases, although limited user email domains were different from their server URLs, as required, the system sent the error message that the domain was invalid. This has been fixed.
CL-6451Email validationCreating a user who receives an invitation was prevented if the email had admin as its prefix, this is now permitted.
CL-6977FileCloud helper

A problem causing FileCloud helper to push an incorrect path to FileCloud has been fixed.

CL-6773Folder actionsFolders are now locked when an operation is being performed on them.
CL-6879GroupsA problem causing the Everyone group to incorrectly display 0 members has been fixed.
CL-6993ICAPScan requests now include the name, email, and type of the requesting user.
CL-6349jQueryThe versions of jQuery in smartadmin and bootstrap were updated.
CL-5802LicenseIf a license was renewed before the expiry date, cron was failing to get the license information; this has been fixed.
CL-6462Log outA problem causing auto-log out in the Admin portal to work incorrectly has been fixed.
CL-6709Login screenNow, instead of a drop-down that displays Forgot password, Forgot password is displayed directly on the log-in screen. 

An issue causing the backslash after the final folder name to not appear in some folder paths in the audit log has been fixed.


Logs now include entries for deleted files that skip the Recycle bin because of the file size limit.

CL-6522LogsError logging is now done when an upload limit is reached for a shared folder.
CL-6127Multi-tenancyIn a multi-tenancy environment, Site Names and Site Host Names may now include the @ character.
CL-6278NotificationsNotifications stream now displays a notification when a user is removed from a share.
CL-6781NotificationsA problem causing users to not receive self-notification emails has been fixed.

The Change Password option no longer incorrectly appears in the user portal for users created through SSO .

CL-7121PasswordThe Forgot Password option now appears on the login page for AD and LDAP users, but it does not send a reset email. 
CL-6830PermissionsA problem enabling users to save read-only files using CTRL-S has been fixed.
CL-6575PoliciesIn the Admin UI, when a user's policy was edited, no warning was given that the edit was being applied to the default policy for all users; now the warning is given.
CL-6459Public sharesIn Version 20.1, when a file was shared publicly with a password, the password did not appear in the invite email, but this has been fixed.
CL-6622Recycle binIn the recycle bin view of the User Details window, admins can now sort files by size and modified date.
CL-7042ReportsA problem causing the "IP" and "How" columns to display each other's values in the print audit logs has been fixed.
CL-7025SAML SSOTo prevent internal calls from failing, SAML SSO supports url overrides 
CL-6348SecurityImproved security against user enumeration vulnerability has been added.
CL-6897SecurityFileCloud no longer responds to requests to download .gz files.
CL-6569SettingsIn Customization/General/UI Features, the setting Show Single File Share Full Preview was disabled by default, but is now enabled.
CL-6212ShareA problem in which shares of sub-folders were not removed when shares of the parent folders were removed has been fixed.
CL-5759ShareWhen a file is shared and a limited user is invited to create an account, the Allow Share and Allow Sync buttons were incorrectly appearing enabled, but now appear disabled
CL-6760Share expirationShare expiration settings can now be set in user policies.
CL-6496Share preview

A problem causing the URL to continuously refresh when a user attempted to preview a public share has been fixed.

CL-6493Share settingsIn policies, admins can override the setting that prevents users from changing share types (between public and private). See Configure Sharing Defaults.

A problem causing a user logged in through SSO to be omitted from the 'Get User Login' report has been fixed.

CL-6401Team FoldersWhen a promoted admin was given Team Folder access, User Share access was not automatically checked. This has been fixed.
CL-5718UploadWhen FileCloud uploads files, it now display the last modified date instead of the upload date.
CL-6769MetadataThe system was allowing multiple metadata sets with the same name to be created but this has been fixed.
CL-6795MetadataA problem causing hidden and read-only metadata sets to be returned has been fixed.
CL-6788MetadataA problem causing the system to attempt to extract metadata from files that were over the size limit has been fixed.
CL-4977Network FoldersA cache setting has been added to optimize display of network folders. See Network Folder Limitations.
CL-6574New Account

When an invited user changed the language, the user was taken back to the log-in screen, but the New Account button was missing. Now, the New Account button appears.

CL-6298NotificationsA problem causing users who create new shares to receive multiple share expiry notifications has been fixed.
CL-6369Notificationsbug preventing the path rule on an external folder to override the main setting has been fixed.
CL-6402ReportsAn issue making it difficult to use the file activity report has been fixed.
CL-5691SafeLogicThe SafeLogic OpenSSL modules for FIPS have been updated to the latest version.

A search with the word "filename" was not retrieving network share files. This has been fixed.

CL-6412SearchAdvanced search on file extensions now works.
CL-5585User InterfaceThe upper-right corner of the user interface now includes more spaces for displaying the name.
CL-5677User interfaceShare screen for private sharing labeled users as "Guest" and included button "Add Guest." These have been changed to "Users" and "Invite Users" for clarity.
CL-6362User interfacePreviously, the browser tab for FileCloud displayed the user's account name, but now it displays the user's display name.
CL-6798User interfaceDevices are now hidden in settings for limited users.
CL-6697User interfaceThe label "Quick Edit" has been replaced with "Edit in Desktop" in the user portal.
CL-6481User interfaceIn the screen for creating a new account, the Account name field with the placeholder "Enter name" now has the placeholder "Enter username".
CL-6474User InterfaceWhen users viewed a public share, the encrypted username appeared as the parent folder of the share; this has been fixed so that "Shared with me" appears instead of the encrypted username.
CL-6945VersioningIn version 20.2, the current version is saved rather than deleted when a previous version replaces it as the current version.
CL-6471VersioningA problem that was causing duplicate files to be created when versioning was disabled has been fixed.

A feature to change the locale in WOPI has been added to enable users' date format and locale to correspond.

Drive and MacDrive
CL-6484Auto-loginThe ability to disable auto-login was not functioning in Drive. This has been fixed.
CL-6598DocIQWhen a new file is created but not yet uploaded to the server, and a user tries to open it, the message "DocIQ failed to load" has been replaced with "The file information was not found in server." 
CL-6796File LockDrive was allowing locked files to be opened. This has been fixed.
CL-6432File LockWhen a user tries to rename a locked folder, a notice now indicates that a locked file cannot be renamed.
CL-6597File Lock A problem after Drive was installed causing files not to lock when edited has been fixed.
CL-6519File operationsWhen three consecutive operations were performed on the same file, sometimes the third operation was not completed. This has been fixed.
CL-6436InstallerThe MSI and EXE installers for Drive now remove old versions of Drive when installing the latest one.
CL-6447Limited users

A problem causing Drive not to create limited user accounts on new file shares has been fixed.

CL-5582LocksAn issue with automatically setting and releasing locks on Microsoft files in Mac and Windows has been resolved.

When a user tried to perform an action requiring download of a file that was downloading for another operation, an error message that did not explain the issue appeared. Now, the system shows a download progress counter, and the second action is performed when the download completes.

CL-6373Renaming FoldersA problem that caused renamed folders to appear empty until Drive was restarted has been fixed.
CL-6513Renaming FoldersA problem causing FileCloud to freeze when a parent folder was renamed has been fixed.
CL-6499Right-clickA problem causing errors when right-click actions were selected has been fixed.
CL-6978Right-clickA problem preventing right-click options from working when the FileCloud url had a custom port has been fixed. 
CL-6444Upload/DownloadAn issue causing upload or download of a large number of files to fail has been fixed.

CL-6523Multiple usersAn issue causing problems with mounting the drive when multiple users logged in to MacDrive on the same device has been fixed.


A duplicate folder name event that was appearing as an error has been fixed to appear as info in the log.

CL-6494NotificationsA setting has been added that allows admins who have disabled notifications to enable them for errors and important messages only.
CL-7004Upload filesA problem preventing file upload when the "read-only" sync flag and the "propagate ACL changes to sync" flag were enabled has been fixed.

CL-6962Android and iOS, PermissionsAn error allowing shares with view-only permissions to be copied to other locations has been fixed.
CL-5120iOS, Favorites

If a user created a folder other than default  in Favorites, the folder could not be deleted. To resolve this, options to create, rename and delete Favorite lists from the Favorites' screen have been added.

CL-6150iOS, FavoritesA problem preventing files or folders from being uploaded into the Favorites folder has been fixed.


The correct TOS content for FC Online accounts was only added when the account was initially created. Reset to Defaults for TOS customization sent them to another page instead of resetting the TOS. This has been fixed.

CL-5539TOSAn issue causing the default rather than custom TOS to display on the customer registration page has been fixed.


An issue preventing files with uppercase extensions from being indexed has been fixed.


CL-6621AlertsAlerts sent from ServerLink were being sent from admin email and to admin email, but are now sent from system default email and to admin email.
CL-6368ReplicationA problem causing secondary server replication to stop randomly has been fixed.
CL-6745Serial QueueServerLink events are now handled in the serial processing high priority queue rather than the parallel queue.
Sync and ServerSync

CL-6357TimestampA problem preventing the local machine timestamp from being saved for uploaded folders has been fixed.

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