| Module | Issue | Description |
|---|
Active Directory | Need to automate removing users not in group during AD group import | Issue: During AD import, if a user is not in a group, the account is not removed automatically from the FileCloud group. This logic is based on the scenario where an administrator adds other users, not in the group, manually and those users should not be removed. However, for a scenario where an enterprise uses a large number of temporary workers, such as a construction company that uses a large number of contractors, if they import a large number of users based on groups, when a group of contractors is no longer employed and, and therefore not a member of that group, there is no way to automate the large number of group account changes. Resolution: This issue has been fixed by adding a checkbox to the AD Group Members Import dialog box called Remove members not found in AD group. This allows admins who need to remove accounts on import to do so automatically. If you have manually created accounts that you don't want deleted but aren't a member of a group, then you would not select this option and the accounts will be imported.  Administrators can read more about Group Settings
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| Admin Dashboard | Dashboard Quota Usage value is incorrect | Issue: On the Admin dashboard, below the System Summary chart, the Quota Usage shown is incorrect. Resolution: This issue has been fixed to correct the Quota Usage calculation. Administrators can read more about Changing User Quotas and Dashboard Reports. |
Admin Dashboard | User detail dialog doesn't refresh after a storage quota update | Issue: After an Administrator sets a user's storage quota to unlimited, the Total Quota is displayed as zero. Then, after the admin changes the same user's policy to 2GB of storage quota, the Total Quota is still displayed as zero. Resolution: This issue has been fixed to correct the Total Quota display. Administrators can read more about Changing User Quotas. |
Admin Dashboard | Errors displayed when clearing a recycle bin with more than 110K of files and 1000 folders | Issue: When a User logs into the User Portal and selects the option to Empty the Recycle Bin, if it contains more than 100K of files and 1000 folders, then the files are being deleted but the Administrator will see errors on the Admin Dashboard. Resolution: A new tool has been added to empty recycle bins with more than 100K of files and 1000 folders. Users can read more about Emptying the Recycle Bin Administrators can read more about Manually Clearing Large Recycle Bins |
Admin Dashboard | Pagination problem in Manage Files | Issue: When a user opens a browser and logs in to the User Portal, they can create a new folder and copy files or folders, and the folders and subfolders display without any issues. However, when an Administrator opens a browser and logs into the Admin Portal, and browses to the newly created folder via User Properties, the new folder will show as blank. Resolution: This issue has been fixed so that the Admin Dashboard displays the files and subfolders correctly. Administrators can read more about Managing User Folders and Files |
Admin Dashboard | Avoid reporting location as unknown | Issue: When an Administrator logs on to the Admin Portal, the user interface will display a location as unknown if the GEO IP is not available. Resolution: This issue has been fixed so that in the Admin Portal, if the GEO IP is not available, then the user interface displays the location as the IP address from the most recent connection. Administrators can read more about Dashboard Reports and GEO IP |
Audit Logs | Audit log Filter search showing results out of range | Issue: When an administrator logs onto the Admin Portal, selects Audit, and then chooses a range, for example July 1 to July 20, results include events not in the range, in our example from June as well. Resolution: This issue has been fixed so that the results are not out of the specified range. Administrators can read more about Audit Logs |
Audit Logs | Filtered audit log results don't match the exported log file | Issue: When an administrator logs onto the Admin Portal, selects Audit, and then adds a filter, the results that display are not all included when exporting to a file. For example, if the administrator uses a filter that returns 9 results and then exports them, the exported file may only include 2 of the 9 results. Resolution: This issue has been fixed so that all results are included in the export file. Administrators can read more about Audit Logs |
Audit Logs | Audit filtering not working for deleted events | Issue: When an Administrator logs on to the Admin portal, and from the left navigation pane, under MISC., selects Audit, the Audit Log entries can be filtered. If, in Filter, the administrator selects Operation Filter : Deleted, no deleted events are shown. Resolution: This issue has been fixed to show the deleted events in the filtered Audit Logs section. Administrators can read more about Audit Logs |
Branding | Email template for workflow notifications | Issue: Previously, Administrators were provided with an email template used to notify users whose accounts are inactive and will be disabled. There was no email template for notifications to users with active accounts. Resolution: This issue has been fixed by adding a Workflow Generic Email template that can be used for general notifications for active accounts. Administrators can read more about Email Templates |
Device Security | Email notification showing the system of the user is confusing | Issue: In the following scenario: - The Admin blocks a device for admin approval. For example, Windows 10.
- The User tries to log in with the device.
- The Admin receives email about the connection attempt. For example, Windows NT.
In the email, the user's system information does not match exactly what the admin configures. For example, in the Admin's email, it lists the device as Windows NT, instead of Windows 10. This is confusing because although Microsoft reports Windows 10 as Windows NT, it doesn't match exactly what the Administrator blocked. Resolution: This issue has been fixed to report the device in the Admin's email exactly as it was configured. Administrators can read more about Managing Client Devices |
Document Settings | Enabling document thumbnails should display a warning | Issue: When an administrator enables the use of document thumbnails, performance issues can be seen if you have a large number of files. Resolution: This issue has been fixed so that now when an admin enables the use of document thumbnails, a warning will display informing the admin that enabling document thumbnails can cause high resource usage on the server. Administrators can read more about Enabling Document Converter and Thumbs |
Drive | Drive crashes when transferring data with the activity tab open | Issue: When a user is being very active by navigating into a large number of folders, or copying a large number of files with the Activity panel open, and then the user tries to transfer data, Drive may crash. Resolution: This issue has been fixed to allow a large number of entries to be logged in the open Activity panel while transferring data. Users can read more about using FileCloud Drive |
Drive | Adobe Acrobat issues | Issue: When a user double-clicks on one PDF, the file is opened. However, if the user double-clicks on a second PDF, the file is not opened. Resolution: This issue has been fixed so that after one PDF is opened, other PDF files may also be opened. Users can read more about Working in FileCloud Drive |
Drive | Right-Click Options don't match Sync | Issue: The right-click options in Drive that perform the same actions in Sync are worded slightly differently and don't match. Resolution: This issue has been fixed by updating all right-click options in Drive to use the following options: - Share FileCloud Link
- Create Direct FileCloud Link
- View FileCloud Properties
- View in FileCloud Site
- Search FileCloud Site
- Lock FileCloud Folder
- Unlock FileCloud Folder
These options are exactly the same in Sync when you access the right-click menu. FileCloud Drive users can read about Managing Shares FileCloud Sync users can read more about Managing Shares in File Explorer |
Drive | Email login with a plus "+" in the email ID fails | Issue: When a user launches FileCloud Drive, a login dialog box opens. If the user types in an Email ID with a plus sign "+" in the name, the login fails. Resolution: This issue has been fixed by allowing Email IDs to include a "+" sign. Users can read more about using FileCloud Drive |
Drive | Messages are blocked behind each other | Issue: When a FileCloud Drive user logs in, the appearance of the Login ID Blocked message is hidden behind the Mounting Mapped Drive message. Resolution: This issue has been fixed by staggering the appearance of messages that pop up when a FileCloud Drive user is logging in so that no messages are hidden. Users can read more about using FileCloud Drive |
Drive | Not Possible to rename a share or Team Folders in Drive | Issue: When a Drive user has read and write permissions, they cannot rename a Share or Team folder from Drive if the Allow Delete checkbox is not checked. Resolution: This issue has been fixed so that a Drive user with read and write permissions can rename a Share or a Team folder even if the Allow Delete checkbox is not checked. |
Email Notifications | No email alerts sent for Clam AV virus detection(s) | Issue: When FileCloud users upload files, some may contain a virus. When CLAM AV detects a virus it makes entries in the log files and in the audit table, but does NOT send out any email notifications. To alert the administrator, FileCloud Server sends an email message every time a virus is detected. However, if a large number of files are being uploaded and contain viruses, the administrator will receive a proportional number of email notifications, which is too overwhelming for the administrator. Resolution: When a user uploads a file and CLAM AV detects a virus, FileCloud Server records the information in the Audit Logs. At then end of the day, one summary email notification will be sent to the Administrator containing all of the CLAM AV antivirus alerts for the last 24 hours. Admins can read more about Email Notifications |
Encryption | When storage encryption fails, the unencrypted file is deleted | Issue: An Administrator can enable the Encryption Module, then log in to the Admin Portal, and in the Manage Settings window select the Storage, and then My Files tab. If the Admin clicks Manage, and then fills out the Manage Storage Encryption form, the Admin can click Enable Encryption. If storage encryption fails, for example, if a password is being used and MemCache crashes, then the files being encrypted will be deleted and that data will be lost. Resolution: This issue has been fixed so that if encryption fails, the data is not deleted. Administrators can read more about Enabling Storage Encryption |
Error Codes | Error reporting system doesn't return error codes in response XML messages | Issue: The error reporting system does not return the error code in all error messages visible to the user. Resolution: This issue has been fixed. Error codes are displayed in all error messages visible to the user. Administrators can read more about Error Codes |
Export | Export tool not accepting target path parameter | Issue: When exporting files and using the following path:
:/var/www/html/resources/backup# php ./exportfs.php
the administrator gets the following error: Resolution: The path to the exportfs.php file has been changed from
var/www/resources/tools/fileutils
to
/WWWROOT/resources/tools/fileutils
Administrators can read more about Exporting Files |
| MacDrive | The Date Modified is not displayed correctly for files and folders | Issue: When a user opens FileCloud MacDrive, in the window that provides a virtual view of the user's FileCloud files, the date in the Date Modified column displays the current date instead of the date that the file was actually modified. Resolution: This issue has been fixed to display the correct Date Modified. Users can read about FileCloud Drive for Mac |
MacDrive | Mac drive multi-window refresh issue | Issue: When multiple finder windows are open, file and folder lists will have issues. Resolution: This issue has been fixed so that when multiple finder windows are open, file and folder contents are listed correctly. Users can read about FileCloud Drive for Mac |
Managed Storage | File upload fail for large files on hosted sites (Amazon S3) | Issue: File upload fails for files larger than 195 GB files on hosted sites. Resolution: This issue has been fixed so that files larger than 195 GB can be uploaded using a special configuration key. Administrators can read about Setting up FileCloud Managed S3 Storage |
Mass Deployment | Expanded path is not recognized correctly when specified instead of absolute path | Issue: In the Mass Deployment config file, when specifying the syncfolderlocation value, Default, Absolute Full Paths, and Expanded paths are allowed. However, when an expanded path is specified, the absolute path is still being used. Resolution: This issue has been fixed so that when an Expanded path is specified for syncfolderlocation, it is used. Administrators can read more about Mass Deployment |
Metadata | ServerLink exception when synchronizing metadata values | Issue: When FileCloud Server is synchronizing metadata attached to files, the user may encounter an error which might prevent ServerLink from working. Resolution: This issue has been fixed so that Metadata syncing completes without errors. Administrators can read more about FileCloud ServerLink. |
Metadata | Adding and editing a metadata attribute wasn't logged | Issue: After a user adds or edits a metadata attribute to a document, the action was not recorded in the user's Activity log. Resolution: This issue has been fixed. The action now appears in the Activity log. Administrators can read more about Managing Metadata Permissions. Users can read more about Adding Metadata. |
Multi Tenancy | Show storage usage in superadmin panel | Issue: After logging in to the Admin Portal as superadmin, the admin can’t see how much storage each site uses. Resolution: The superadmin dashboard has been updated to show how much storage each site uses. Administrators can read more about Managing Sites. |
Multi Tenancy | Multi-node systems: Log cleanup problem | Issue: A system with multiple nodes uses cron jobs to run in each of the nodes. However, when one node runs the cron job to clean the log files, the value for the last time a cleanup ran is not being set correctly and the other nodes cannot clean up their log files, resulting in that node running out of space. Resolution: This issue has been fixed so that when one node runs the cron job to clean the log files, the value for the last time a cleanup ran is being set correctly. This allows the other nodes to run the cron job to clean up their log files, and prevents that node running out of space due to log file size. This also requires each node to have unique hostname. Administrators can read more about Managing Sites. |
Policies | Out of Memory error | Issue: When an Administrator opens a browser and logs on to the Admin Portal, they can manage a user's policy by selecting the Users tab, selecting a user, clicking Edit User, then Manage Policies. In some situations this causes an out of memory error. The same issue can apply to Groups. Resolution: This issue has been fixed by changing the User Policy dialog to display the necessary information without causing an error. Administrators can read more about Managing a User's Policies |
Policies | Adding a User to the Global Policy (from user level) removes all other users from the policy | Issue: If an administrator adds users to the quota policy by opening the Policy and then adding users, it works fine. However, if an administrator clicks Users, selects a user and then clicks Edit User, they can select Manage Policy. When the user is added to the policy this way, removes all other users in the quota. Resolution: Adding a user to a policy by selecting the user instead of the policy no longer removes the other users. Administrators can read more about Managing a User's Policies |
Proxy Settings | Global proxy settings configured in Admin Portal are not being used by all components | Issue: After the Administrator configures global proxy settings, they are not able to check if upgrades are available. Resolution: This issue has been fixed, and all available updates will show up even if FileCloud is hosted behind a proxy. Administrators can read more about Using a Proxy Server |
Reports | Report For Emails Sent in the Last 24 Hours is Not Functional | Issue: When an admin logs in to the Admin Portal, under the Misc tab they can click Reports. On the Manage Reports screen they can run a FileCloud report called Get number of emails sent, grouped by sender. If the administrator sets the hours to 24, the report should contain the number of emails sent in the last 24 hours. However, the report process times-out and the data in the report and the display on the Admin dashboard are not correct. Resolution: This issue has been fixed to that the report content is accurate with correct username and number of emails, and the Admin dashboard is correct when the report is run for the past 24 hours. Administrators can read about Reports |
Search | Search string with ampersand (&) in the name returned irrelevant results | Issue: When a user opens a browser and logs in to the User Portal, from the left navigation panel they can select Search. If, in the Search box the user types in a string that includes an ampersand (&), then the results returned to the user are not relevant to the search string. Resolution: This issue has been fixed to return relevant results for the search string containing an ampersand. Users can read about Search |
Search | Search is not working for certain files in shared paths | Issue: When a user searches for a filename, keyword, or metadata string, any results in the Shared with Me folder are not returned. Resolution: This issue has been fixed to return relevant results for the search string in all folders including the Shared with Me folder. Users can read about Search |
Search | SOLR search fails if search result limit is set to unlimited | Issue: After an Administrator enables SOLR search, when the User logs on to the User Portal and performs a search with the Advanced setting, Results Count, set to All, no results are returned in the Search results. Resolution: This issue has been fixed to return relevant results for the search when SOLR search is enabled and the user is requesting all results. Administrators can read more about Setting Up Content Search for Documents Users can read about Search |
Search | Search doesn't work for shared Network files and folders | Issue: When a user, for example Jane, has access to the Network Folder and she shares one of the files with another user, for example Steven, that file doesn't appear in his search results even though he can access it. Resolution: This issue has been fixed so that when a file is shared from the Network Folder it will appear in the user's search results. Users can read about Search |
Security | Issue with encryption on Windows Servers | Issue: In php7.1 the default path to SSL configuration changed. When FileCloud Server attempts to encrypt the storage, it fails with the following errors: Resolution: This issue has been fixed so that the correct path is referenced and encryption of storage completes without errors. Administrators can read more about Setting up Managed Disk Storage Encryption. |
ServerSync | ServerSync cannot import permissions on a folder with a name that contains the percent (%) character | Issue: When a user is in the ServerSync Import Permission window, with remote and local folders configured for permission sync, if a folder name includes the percent character at the end, then the user receives an error. Resolution: This issue has been fixed. ServerSync was modified to accept folder names that contain the percent (%) character without encountering errors. Users can read more about ServerSync |
ServerSync | Network folder contents are not sorted in alphabetical order | Issue: When a user adds any Network/Backup/Advanced Offline/Selective Sync folder, the contents are not listed in alphabetical order. Resolution: This issue has been fixed so that Network, Backup, Advanced Offline and Selective Sync folders are all sorted alphabetically. And, in Server Sync, sorting is done based on Remote Path. Users can read more about Browsing Folders |
ServerSync | Email login with a plus "+" in the email ID fails | Issue: When an admin logs in to ServerSync, if the Email ID with a plus sign "+" in the name, the login fails. Resolution: This issue has been fixed by allowing Email IDs to include a "+" sign. Administrators can read more about using ServerSync |
Shares | Upload Size Limit not applied for public folder shares | Issue: It was possible to upload a file that exceeded any set limits or the remaining space. In this scenario the next upload would fail. For example, when a FileCloud Server user publicly shared a folder allowing uploads, and then sets a size limit for uploaded files to 2 MB, a 4 GB file exceeding that limit can still be uploaded. Resolution: This issue has been fixed so that if a user tries to upload a file(s) that exceeds the limit, the upload will fail. |
Shares | Private share names that contain special characters do not display correctly in the notification email | Issue: When a user shares a file or folder privately with another user, if the file or folder contains a special character like an ampersand (&), then the Share Notification email sent by FileCloud Server does not display the name of the shared item correctly. Resolution: This issue has been fixed to correctly display the name of the shared item with the special character in the Notification email. Users can read about Sharing Files and Folders |
Shares | A new private share is visible as a public share until the view is refreshed | Issue: When a user shares a file or folder privately with another user, as soon as the user closes the quick share dialog, the file is shown with a public share icon until the view is refreshed. Resolution: This issue has been fixed to correctly display the privately shared item with the private share icon after the user closes the quick share dialog. Users can read about Sharing Files and Folders |
Shares | Download option shown even if the share doesn't have download permissions | Issue: When one user, Jane for example, shares a file privately with another user, Joe, for example, Jane clears the checkbox for the Download option. This means that Joe has not been granted permission to download the file. When Joe accesses the file, he is given the Download option anyway. Resolution: This issue has been fixed so that if Download permissions are not granted on a share, the user it is shared with does not see the download option. Users can read about Sharing Files and Folders |
Shares | Downloading a zip file with dot "." in the name to a Network share displays an incorrect name | Issue: When a user opens a browser and logs on to the user portal, they can compress a folder into a zip file from the user dashboard. If this folder or the zip file contains a dot "." in the name, then after the file is downloaded to a Network share, the name is displayed incorrectly. Resolution: This issue has been fixed so that if a zip file contains a dot "." in the name, then after the file is downloaded to a Network share, the name is displayed correctly. Users can read about Sharing Files and Folders |
Site Names and URLs | Multi-site host name and URL allows space at the end | Issue: In the multi-tenancy admin portal, when a SuperAdmin creates a site name or URL, any blank spaces at the end are preserved. When the multi-site host name or URL contains space at the end, it will cause various errors and issues. Resolution: This issue has been fixed by having FileCloud Server remove any blank spaces at the end of a site name and URL when adding and updating this information in the multi-tenancy admin portal as a SuperAdmin. Administrators can read more about Multi-Tenancy Settings |
Storage | User Storage quota overrides the Site Quota | Issue: When an administrator logs in the Admin Portal as superadmin, the admin can set the site quota, for example to 1GB. Then the admin can log in the Admin Portal as an admin, and set the storage quota to 3GB for a particular user. When that user logs in to the User Portal, they can upload multiple files that exceed the site quota, that is 1GB in the example. The user can in fact upload files until their user quota is full instead of until the site quota is full. In the example, that means the user can upload 3 GB instead of being limited to the site quota of 1 GB. Resolution: This issue has been fixed so that the user is limited to the site quota no matter what an admin sets in a specific user's quota. Administrators can read more about Storage Settings |
Sync | Sync should delete files to recycle bin for Windows | Issue: When a file is deleted on the server, during the Sync operation, the file is deleted and completely removed from the Sync folder. However, it should be placed in the recycle bin if it needs to be recovered at a later date. Resolution: This issue has been fixed so that when a file is deleted on the server, the file is moved to the Recycle Bin instead of deleting it completely from the system. Administrators can read more about Storage Settings |
Sync | Desktop Search dialog doesn't search after typing in a term and pressing enter | Issue: When a FileCloud user accesses the Sync Search window in the following ways, a Search window opens: - Right-clicking the icon tray, and then selecting Search the Cloud
- In the File Browser window, right-clicking a folder, and then selecting Search
When the user types in search terms and then presses Enter, the user interface does not respond. Resolution: This issue has been fixed and the user interface now displays the search results. Users can read more about Search Options |
Sync | Network folder contents are not sorted in alphabetical order | Issue: When a user adds any Network/Backup/Advanced Offline/Selective Sync folder, the contents are not listed in alphabetical order. Resolution: This issue has been fixed so that Network, Backup, Advanced Offline and Selective Sync folders are all sorted alphabetically. And, in Server Sync, sorting is done based on Remote Path. Users can read more about Browsing Folders |
Sync | Right-Click Options don't match Drive | Issue: The right-click options in Sync that perform the same actions in Drive are worded slightly differently and don't match. Resolution: This issue has been fixed by updating all right-click options in Sync to use the following options: - Share FileCloud Link
- Create Direct FileCloud Link
- View FileCloud Properties
- View in FileCloud Site
- Search FileCloud Site
- Lock FileCloud Folder
- Unlock FileCloud Folder
These options are exactly the same in Drive when you access the right-click menu. FileCloud Drive users can read about Managing Shares FileCloud Sync users can read more about Managing Shares in File Explorer |
Sync | Email login with a plus "+" in the email ID fails | Issue: When a user logs in to Sync, if the Email ID with a plus sign "+" in the name, the login fails. Resolution: This issue has been fixed by allowing Email IDs to include a "+" sign. Users can read more about using Sync |
Sync | Locked File & Sync Client - Unclear Error | Issue: A user, User1, shares a folder with another user, User2. Now User1 locks one of the files, and then modifies it. When User2's Sync client is on and tries to sync, it fails with an unclear message as to why it actually failed. Resolution: The message is now changed saying the file is locked and therefore syncing of that file failed. Users can read more about using Sync |
Upgrade | Update doesn't work if the scratch and config folders are not in the htdocs folder | Issue: For an existing installation of FileCloud, if an Administrator moves the config and scratch folders outside of the htdocs folder, then when update is running, the Administrator will see an error. Resolution: This issue has been fixed to warn the Administrator at the beginning of the update to move the folders back to the correct location. The Administrator will see the following information in the Update Tool: Administrators can read more about Upgrading FileCloud |
User Portal
| Direct Link option is available when it doesn't apply | Issue: When a user opens a browser and logs on to the User Portal, the Direct Link option is available in Public Share folders, including My Files and Network shares. When the user tries to select the Direct Link option for a file in a Public Share folder, the user sees an error that the action is Invalid. By design, the Direct link option can only be used for Private Shared Folders (that includes team folders). Resolution: This issue has been fixed to only display the Direct Link option for Private Shared Folders (that includes team folders). Users can read more about Sharing Files and Folders |
User Portal | Custom page size value does not persist | Issue: When a user opens a browser, logs on to the User Portal, and from the left navigation menu selects Files, they can click the Sort icon  to access a sorting menu. This menu includes options to set the Page Size to list a specific number of items or to a custom value. If the user selects Custom and specifies the page size, then logs out or refreshes the web page, the page size previously selected is lost and page size is reset to the default value. Resolution: This issue has been fixed so that the custom value is retained even after the user logs out or refreshes the browser. Users can read more about Sorting items in a folder |
User Portal | Favorites and shortcuts are not updated correctly | Issue: When the user opens a browser and logs on to the User portal, in the dashboard they see the following behavior for Favorites and Shortcuts: - W\hen a share is renamed, the shortcuts and favorites are not updated (old versions remain in the database)
- When user tries to access the Shortcuts and Favorites list, the data is hidden from the user (the renamed paths that are not longer valid are deleted from the database).
Resolution: This issue has been fixed so that when a share is renamed it is still accessible to the user. Users can read more about the User Dashboard |
User Portal | A user's email address is truncated is when it is too long | Issue: When a user opens a browser and logs on to the User Portal, in the dashboard they will see a truncated email address in Shared Files when the user's email address is too long to fit in the column. This behavior is not seen anywhere else in the dashboard, such as Network Folders, Team Folders, Shared with Me, etc. Resolution: This issue has been fixed so that the user can hover over the email with their cursor to see the complete email address. Users can read more about the User Dashboard |
User Portal | A user with a limited account sees an option they cannot use | Issue: A user with a Limited Access account (only view/upload/download content shared with them) can log in to the User Portal and on the Activity panel, click Share. However, the user then sees a warning that this is not allowed. Resolution: This issue has been fixed so that a user with a Limited Access account does not see the Share button. Users can read more about Accessing FileCloud |
User Portal | Users with names that contain a dot "." are unable to edit Shared Files | Issue: When a user opens a browser and logs on to the User Portal, if their account name contains a dot "." then when the user opens a file in Shared Files, they will not be able to edit it even if they have permission. Resolution: This issue has been fixed so that a user with an account name contains a dot "." opens a file in Shared Files, they can edit itif they have permission. Users can read more about the User Dashboard |
Video Files | Public shared videos with permission to download reverts to a non-downloadable restricted mode | Issue: FileCloud uses the following two operating modes when downloading videos: - No Restrictions - allows any user to download the video
- Restrict To - allows only specific users to download the video
If a video in a public share with No Restrictions is downloaded, then the video file's permission incorrectly switches to Restricted To mode and the video file can no longer be downloaded. Resolution: This issue has been fixed so that after a video in a public share with No Restrictions is downloaded, the video file's permission of No Restrictions is retained. |
Workflow | Workflow for file download not working | Issue: In a workflow where a file is being downloaded, the workflow is showing as triggered and the last action is showing the updated date, however the file is not actually getting moved. Resolution: This issue has been fixed. The file is now being moved. Administrators can read more about Workflows. |
Workflow | When workflow is set up to perform a copy or move action, the email and activity show the user performing the action as 'unknown' | Issue: If an Administrator creates a workflow where a file is being copied or moved, when the user views the Activity log or receives an email notification for the file action, the user performing the copy or move is listed in Unknown. For example, a company creates the following workflow for new hardware requests: - A user, JaneD, fills out the request form.
- JaneD uploads the request form to the Uploads folder.
- The workflow moves the file from the Uploads folder to a New Request folder.
- In her Activity panel, Jane sees the file move being completed by Unknown.
Resolution: This issue has been fixed. When the user views the Activity log or receives an email about a file operation, the user performing an operation in a workflow is listed. For example, a company creates the following workflow for new hardware requests: - A user, JaneD, fills out the request form.
- JaneD uploads the request form to the Uploads folder.
- The workflow moves the file from the Uploads folder to a New Request folder.
- In her Activity panel, Jane sees the file move being completed by herself: JaneD/ Web browser.
Administrators can read more about Workflows. Users can read more about how to View recent Files and Activities. |
Workflow | Workflow option is not visible in FileCloud Server hosted mode | Issue: When hosted mode is enabled and the Administrator logs in to the Admin Portal, in the left side panel, the Workflow option does not display. Resolution: This issue has been fixed. The Workflow option now displays. Administrators can read more about Workflows. |
Workflow | Unsubscribe link should be removed from workflow email template | Issue: Although workflows are run from the system level and no real user is involved, there is an unsubscribe link in the email notification for a user to click. Resolution: This issue has been fixed by removing the unsubscribe link from the system email notification. Administrators can read more about Workflows. |
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