Date: June 14, 2024
Overview
FileCloud recognizes that end-of-life (“EoL”) milestones can be disruptive and require changes to our customer’s deployments. Based on market and customer assessment, as well as technology and innovation advancements, products may reach the end of their lifecycle. With this in mind, we have set out the below EoL policy to help with managing product transitions and changes due to EoL events.
Scope
FileCloud’s EoL policy (“Policy”) applies to all FileCloud software, features, capabilities, cloud services, and service offerings (collectively “Products)”. This Policy covers all EoL notifications made on or after June 1, 2024 and does not apply to products that have already entered an EOL process prior to June 1, 2024.
Policy
- External notifications announcing the start of the EOL process for a given product are typically issued 90 days before the initial End-of-Sale (“EoS”) date, after which the offering will no longer be generally available (GA) for purchase, download, implementation, activation, or renewal. Notifications will be made in writing to customers and partners as listed in the FileCloud Support Portal ‘Announcements’ section and posted to relevant software Release Notes where applicable.
- Generally, no subscriptions (including renewals) with a term extending beyond 12 months from the announced EoS date will be sold after the EoL notification date.
- The last customer ship date will typically coincide with the EoS date, unless otherwise defined in a specific product’s EoL notification.
- Unless otherwise defined in a given product’s EoL notification, hotfixes, security updates, workarounds, and patches for critical bugs will be provided for one (1) year after EoS. Generally, new feature development will cease for products that have entered an EOL process. Non-core products and features may receive the aforementioned maintenance for a minimum of 90 days after the initial EoS milestone. In certain cases, the workaround for addressing a defect may entail applying a product software update or moving to a replacement feature, solution, or product.
- Customers with active support contracts for products that have entered an EoL process will be provided support on the product through the EoL date. If the customer purchased a support contract that extends beyond the EoL date of the product prior to its EoL being determined, FileCloud will continue to provide ‘best effort’ support for the EoL product beyond its EoL date to the end of the support contract term or work with the customer to provide an alternative solution. These alternatives may entail applying a product software update or moving to a replacement feature, solution, or product.
EoL Milestone Table
|
-90 Days to EoS |
-1 Day to EoS |
Day 0 |
+90 Days to 1 Year After EoS |
| EoL Notification |
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EoS Date |
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EoL Date |
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| EoS Notice Period |
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| Last Customer Order Period |
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| Last Customer Ship Date |
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| Ongoing hotfixes, security updates, workarounds and patches for critical bugs |
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| Last Date of Support |
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Definitions
For the purposes of FileCloud’s end-of-life policy, the following definitions apply:
| End-of-Life (EoL) |
The process that guides FileCloud’s approach to bringing products to the end of their lifecycle through obsolescence. Products that have been brought to end-of-life are no longer sold, patched, maintained, improved, or supported |
| End-of-Sale (EoS |
Products that are EoS are no longer available for sale, download or renewal beyond a specified date or new implementation. The EoS date will be communicated in product EoL notifications. |
| EoL Notification Date |
The date that a product’s EoS and EoL milestones are publicly communicated to customers and partners. |
| Last Date of Support |
The last date that support is provided for an EoL product, after which support is no longer available. |
FileCloud Products that will reach End-of-Sale (EoS)
| Product |
EoS Date |
EoL Date |
Replacement Product |
| Salesforce plugin v1 |
June 1, 2025 |
September 1, 2025 |
No replacement product planned |
| FileCloud Drive for Mac |
October 1, 2024 |
March 31, 2025 |
FileCloud Desktop for Mac |
| DocIQ |
October 1, 2024 |
December 31, 2024 |
FileCloud for Office (FFO) |
| Standalone FileCloud Browser (“FileBrowser”) |
October 1, 2024 |
December 31, 2024 |
FileCloud Desktop for Windows (TBA), FileCloud Desktop for Mac |
| Save to FileCloud Chrome Extension |
October 1, 2024 |
December 31, 2024 |
No replacement product planned |
| FileCloud for Gmail Extension |
October 1, 2024 |
December 31, 2024 |
No replacement product planned |
| FileCloud WebDAV Access |
October 1, 2024 |
December 31, 2024 |
No replacement product planned |