FileCloud Professional Services

FileCloud is a hyper-secure content collaboration platform that includes a wide variety of configuration options.
We have a team of experts available for customers, who are here to help with the configuration and deployment so it matches the customer specific use case requirements in the most optimized way possible.

Professional services include the following:

Architecture review and design

Deployment and configuration assistance

Detailed requirement analysis and scope of work

Live training session for user functionality and administrative management

Deployment and Configuration includes:

Secure File Sharing & Remote Access:

Based on the use case, FileCloud Pro Services helps configure the FileCloud settings, so they match the outlined requirements.

  • Hyper-Secure File Sharing (view, download, upload, share, sync, delete & manage)
  • Public, Private, Time-Limited Shares
  • Granular & Sub-Folder Sharing Permissions
  • Selective Folders Sync & Share Analytics
  • Built-in File Preview (Office, DICOM, AutoCad, Email, etc.)

Secure Content Collaboration & Productivity:

Custom configuration and setup of 3rd party co-authoring tools, file locking.

  • Team Folders – Workspace for Projects or Teams
  • File Sharing, Requests, Commenting, Tagging & Notifications
  • Co-Author Microsoft Office & Google Docs
  • File Locking and Lock Management (via MS Office/DocIQ)
  • Unlimited File Versioning

Data Leak Prevention:

Configuration of the built-in features to prevent data leak, including but not limited to DLP custom rules, User Policies, Metadata and Secure File Sharing.

  • Rule-based Management of Users, IP Address, Metadata, Sharing, and File Information
  • Alert and Security Incident Reporting
  • Smart Classification (in conjunction with DLP)

Security, Data Protection & Residency:

Custom configuration of all security settings from role-based admin access to using third party authentication methods.

  • Enterprise Console, RBAC, Group/User Policy Management & Account Transfer
  • Device Management (Remote Wipe, Block, Inventory)
  • Audit Trail & Reporting – User/File Activities
  • Encryption (Data at Rest/in Transit)
  • Endpoint Backup
  • Single Sign-On/SAML Support
  • Ransomware Protection
  • Anti-Virus/Malware Protection
  • Two-Factor Authentication for External Users
  • Security Information and Event Management (SIEM) Integration
  • Personal Identifiable Information (PII) Pattern Search

Data Compliance:

Configuration of the integrated compliance dashboard based on any specific requirements (HIPAA, GDPR, others).

  • FIPS 140-2 Compliant Encryption Module
  • ITAR Compliance Center
  • Integrated Compliance Dashboards & Reports: HIPAA, GDPR, and others
  • Compliance Support for CMMC, NIST 800-171 , GxP+

Data Classification:

Configuration of custom classification rules based on metadata, content, and PII.

  • Pre-built & Custom Content Classification labeling for Industry Verticals
  • Sensitive and PII Content Classification
  • OCR Scanning, Indexing, Labeling/Classification via Built-in & Custom Patterns

Digital Rights Management:

Configuration and training on how to use the integrated secure document viewer/container.

  • Secure Document Viewer/Container
  • Screenshot/Print Protection
  • Restrict & Revoke Access to Files After Distribution

Data Governance & Content Lifecycle Management:

Configuration of full content search, OCR scanning, smart classification, and full control of the content lifecycle.

  • Metadata Management – Default/Custom Metadata sets, Extraction & Tagging
  • Controlled Access to Metadata
  • Content Search (Full-Text)
  • Content Search (OCR)
  • Smart Content Classification
  • File Retention & Archival Policies
  • Content Lifecycle Management – Admin, Legal Hold, Retention, & Archival

Hybrid Cloud, Site Replication & Data Redundancy:

Custom configuration of hybrid setups, standby production system (GEO location) and syncing of remote servers.

  • Server Sync – Sync/Backup Local File Server to Cloud
  • ServerLink – Multi-Site Replication (Branch Office, Cloud to Local)

On-Premise & Cloud Storage:

Configuration and setup of different types of cloud storage platform, e.g. Google Cloud, Azure, S3, Wasabi, Alibaba, etc.

  • Network Share Integration (CIFS, SAMBA & NFS)
  • Storage Connectors (Google Cloud, Azure, S3, EMC ECS, AWS, Wasabi, Alibaba, Digital Ocean+)
  • Smart Mount – Simplify Access to Network Shares
  • Network Share Integration with NTFS Permissions

Content Workflows:

Configuration of user workflows, including but not limited to share approval, notifications of files received, etc.

  • No-Code Workflow Builder
  • Workflow Manager (Update/Edit/Share Workflows)
  • User Actions and Notifications
  • Approval Workflows & Workflow Automation

Customization & Branding:

Custom configurations to connect to 3rd party mail server, site branding, guidance on custom “Terms of Services” and its behavior (e.g.: display on every login, display only on first login).

  • Custom Mail Server
  • Custom Web Branding – Use Your Own Logo, Color & Background Images
  • Custom Communication, ToS, & Policies

3rd Party Integrations:

Configure 3rd party services like Active Directory and LDAP, online editing tools such as MS Office, Google docs and MS Teams.

  • Microsoft Outlook Add-on
  • Microsoft Office
  • Microsoft Teams
  • OnlyOffice/Collabora Integration
  • SMS Gateway Integration
  • Active Directory & LDAP Support
  • CASB Support – McAfee
  • Security Information and Event Management (SIEM) Integration
  • Salesforce Integration (On-prem/Hybrid Storage Available within Salesforce)
  • Google Docs

Data Migration Support:

Assistance on migrating data from 3rd party services like FTP, Box/Dropbox, OneDrive Business, Dropbox, Egnyte etc.*

*FileCloud does not manage any data directly; we share best practices on data migration and provide recommendations on how to verify that data has been fully migrated.

Worldwide

FileCloud
13785 Research Blvd, Suite 125
Austin TX 78750, USA

Phone: +1 (888) 571-6480
Fax: +1 (866) 824-9584

Europe

FileCloud Technologies Limited
Hamilton House 2,
Limerick, Ireland

EMEA

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(+49) 8846 7929 724
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(+33) 977 215 403