FileCloud13785 Research Blvd, Suite 125
Austin TX 78750, USA
Phone: +1 (888) 571-6480
Fax: +1 (866) 824-9584
FileCloud Technologies LimitedHamilton House 2,
Here at FileCloud, we recognize the importance of delivering best-in-class technical support to customers. Our team of experts have more than 10 years of experience providing hands-on help for Global 1000 enterprises, educational institutions, government organizations, managed service providers and anything in between.
The following support plans are to ensure that you receive all the assistance you need with using and managing FileCloud. Please note that Base Support is included in all FileCloud products.
|FileCloud Support Plans|
|Access to online Knowledge Based and ”How to” video library|
|Live Support Sessions with Response SLA||N/A||Local (Time Zone)
|7 x 24|
|Response Time (hours) and Severity Levels|
FileCloud site is inaccessible for administrators or users.
Questions and issues related to file and content accessibility and integrity.
Questions and issues related to setup and configuration of FileCloud system and key feature sob-components.