Here at FileCloud, we recognize the importance of delivering best-in-class technical support to customers. Our team of experts have more than 10 years of experience providing hands-on help for Global 1000 enterprises, educational institutions, government organizations, managed service providers and anything in between.
The following support plans are to ensure that you receive all the assistance you need with using and managing FileCloud. Please note that Base Support is included in all FileCloud products.
| FileCloud Support Plans | |||
|---|---|---|---|
| Access to online Knowledge Based and ”How to” video library |  |
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| Access to Web Support Portal | |
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| Live Support Sessions | N/A | Local (Time Zone) Business Hours |
7 x 24 |
| Response Time (hours) and Severity Levels | |||
|
HIGH FileCloud site is inaccessible for administrators or users. |
12 | 4 | 1 |
|
MEDIUM Questions and issues related to file and content accessibility and integrity. |
24 | 8 | 8 |
|
LOW Questions and issues related to setup and configuration of FileCloud system and key feature sub-components. |
48 | 24 | 24 |
*These services are not included in FileCloud Support Plans.
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